Who we are

Trilogy Education Services, a 2U, Inc. brand, partners with the world’s leading universities to help companies bridge the digital skills gap. We work with experienced instructors, innovative employers, and top institutions to power boot camps that prepare today’s workers for tomorrow’s jobs.

Our programs have been in existence since October 2015, and since that first class, we’ve launched an additional 300 classes with 50+ university partnerships.

Job description

The learning assistant team is a designated team to help support students on their learning journey. They provide Slack-based support that helps students work through errors and issues with curriculum-based technical questions. Students are able to ask a wide range of questions and our team supports them in their time of need.

Skills & Requirements

At least 6 months of experience related to
Networking with packet analysis, wireshark, router and switch configuration
Systems with Windows and Linux
Cybersecurity with secure network design and architecture, vulnerability assessment, and cryptography
Ethical Hack and Penetration with Kali Linux, Metasploit, or Burp Suite
Programming and Scripting with Python Program and Bash Scripting
Prepare and stay up to date with specific curriculum expectations and core concepts
Initiate defined virtual engagement opportunities for new learners 2x/week
Claim and respond to student questions via virtual platform and respond within 15-20 minutes
Solve for and respond to technical, conceptual, and general curriculum-based challenges
Articulate clear and thorough responses that support student’s needs
Encourage student’s progression of learning according to our pedagogy
Contribute to creating a culture of trust in a virtual environment

What You Will Do:

Provide empathy, support, and encouragement while engaging students
Support students with all technologies covered in the curriculum
Resolve students’ questions within 30 minutes of being posted
Clearly outline the steps the student should implement themselves to solve the problem
Initiate defined virtual engagement opportunities for new learners 2x/week
Claim and respond to student questions via virtual platform and respond within 15-20 minutes
Solve for and respond to technical, conceptual, and general curriculum-based challenges
Articulate clear and thorough responses that support student’s needs
Encourage student’s progression of learning according to our pedagogy
Contribute to creating a culture of trust in a virtual environment

Logistics:

This is a remote part time position (W2 based employment)
Hourly employees with 2u/Trilogy are limited to a maximum of 29 hours worked per week.
Use our proprietary slack-bot which will route student questions from their cohort specific slack channel to a centralized LA-Team Workspace
Must have a laptop/desktop with reliable internet access

Learning Assistant Support Schedule:

The LA team offers three different schedule options, EST, CST, and PST based with multiple shift choices and are scheduled based on student need. As such we can not guarantee a minimum number of hours, but generally Learning Assistant hours range from 8-24 hours a week.

10a – 6p (Mornings)
Monday – Wednesday – Friday
Tuesday – Thursday – Sunday
Saturday – Sunday
6p – 10p (Mids)
Monday – Wednesday – Friday
Tuesday – Thursday – Sunday
Saturday – Sunday (4p Start Time on Weekend Days)
8p – 12a (Late Nights)
Monday – Wednesday
Tuesday – Thursday

Other Perks:

Hone your own skills by teaching and mentoring others
Gain access to thousands of tech professionals around the globe that make up our instructional staff network
Experience the gratitude and fulfillment that comes along with teaching and giving back to the tech community

Our Learning Assistants support students enrolled in University Bootcamps across the globe in the following areas:

Cyber Security
Networking with packet analysis, wireshark, router and switch configuration
Systems with Windows and Linux
Cybersecurity with secure network design and architecture, vulnerability assessment, and cryptography
Ethical Hack and Penetration with Kali Linux, Metasploit, or Burp Suite
Programming and Scripting with Python Program and Bash Scripting