About Lyra Health
Lyra Health is a global leader in employer-focused mental health solutions, serving more than 20 million people worldwide. The company has provided 13 million mental health sessions, produced over 20 peer‑reviewed studies, and consistently delivers outstanding results in access, clinical outcomes, and cost efficiency. Independent research shows that Lyra’s care model helps individuals recover twice as fast and drives a 26% annual reduction in overall healthcare claims costs. Lyra is redefining access to high‑quality mental health support through Lyra Empower, the only fully integrated, AI‑driven platform that unites top‑tier care with advanced technology.

About the Role
Lyra is looking for a detail‑driven, strategic Credentialing Supervisor who excels in a compliance‑heavy environment and takes ownership of accreditation readiness and the integrity of the credentialing program. This position will oversee credentialing operations with a strong emphasis on Joint Commission standards, ensuring continuous compliance while developing and strengthening scalable processes.

The Credentialing Supervisor will manage the full credentialing lifecycle, uphold audit readiness, and lead ongoing improvements to policies, procedures, and systems. Acting as the organization’s Joint Commission subject matter expert, this person will work cross‑functionally to support alignment and successful survey outcomes.

Balancing hands‑on operations with program development, this role will lead credentialing initiatives, support team performance, and serve as a key link among internal partners, providers, and regulatory bodies to maintain the highest levels of quality and compliance.

Responsibilities
● Manage all credentialing and recredentialing activities for providers, ensuring accuracy, timeliness, and compliance with regulatory and accreditation standards.
● Act as the primary expert on Joint Commission standards, maintaining survey readiness and leading accreditation efforts.
● Create, improve, and maintain credentialing policies, procedures, and workflows that meet Joint Commission, NCQA (if applicable), and state and federal requirements.
● Monitor credentialing operations for adherence to internal and external requirements, addressing gaps proactively.
● Lead internal audits and prepare documentation for Joint Commission surveys, mock audits, and compliance reviews.
● Supervise and mentor credentialing staff, offering guidance, training, and performance management.
● Collaborate with Enrollment, Compliance, Legal, Provider Operations, and Revenue Cycle teams to support alignment and operational readiness.
● Maintain accurate provider credentialing records and ensure data integrity across systems.
● Track licensure, certifications, sanctions, and expiring documents to support timely renewals and compliance.
● Handle escalations involving complex credentialing issues, provider concerns, and audit findings.
● Identify and implement opportunities for process improvements, automation, and scalability.
● Stay informed on changes to Joint Commission standards, industry best practices, and regulatory requirements, and ensure timely updates.

Qualifications
● Bachelor’s degree preferred, or equivalent experience.
● At least 4 years of credentialing experience in a healthcare organization, hospital, health system, CVO, or behavioral health environment.
● At least 2 years in a lead or supervisory role preferred.
● Strong understanding of Joint Commission credentialing and accreditation standards (required).
● Experience participating in or leading Joint Commission surveys and audit readiness (strongly preferred).
● Knowledge of NCQA standards is a plus.
● Experience with credentialing platforms such as CredentialStream, Verifiable, or similar tools.
● Exceptional attention to detail and ability to manage multiple priorities in a fast‑paced setting.
● Strong analytical, organizational, and problem‑solving abilities.
● Excellent written and verbal communication skills with the ability to collaborate effectively across teams and organizational levels.
● Proven success in building, improving, and scaling operational processes.
● A proactive, self‑motivated approach with strong follow‑through on compliance‑related tasks.

Compensation
$76,000–$115,500 per year

As a full‑time Credentialing Supervisor employed by Lyra Health, Inc., the expected annual base salary range is $76,000 to $115,500. Actual compensation will depend on factors such as skills, experience, qualifications, and location. This role may also be eligible for discretionary bonuses.

In addition to salary, Lyra offers a comprehensive benefits package, including:
• Medical, dental, vision, FSA/HSA, life, and disability insurance
• Access to Lyra’s own coaching and therapy services
• Equity through discretionary restricted stock units
• Paid vacation, sick time, and company holidays
• Paid parental leave
• 401(k) retirement plan
• Monthly technology stipend
• Regular well‑being perks, celebrations, and surprise gifts

Lyra is an Equal Opportunity Employer and does not discriminate based on any protected characteristic.

By applying, you acknowledge that your personal information will be processed according to Lyra’s Workforce Privacy Notice. Lyra may collect information such as your name, contact details, employment history, and other data needed for recruiting and evaluation. Optional demographic information (e.g., race or sexual orientation) may be collected for diversity initiatives and will be handled as permitted by law. California residents may limit the use of sensitive personal information through the provided form. Outside the US, individuals may have additional data rights such as requesting access, deletion, or correction of their information. For more details, see the Workforce Privacy Notice or contact globaldpo@lyrahealth.com.