As Vimeo’s Lead, UX Research & Consumer Insights, you will report to the Director of Research & Customer Insights and work with team members across the organization on research initiatives that help develop deep customer empathy and understanding. We’re looking for someone who craves to know the “why” behind the who, what, when, where and how.

You will be tasked with managing and conducting user research with current and prospective Vimeo users, ensuring key stakeholders throughout the company receive qualitative feedback on a consistent basis. We are seeking candidates who are equally creative and analytical, and those who can design and manage custom research studies for all business units, including product, design, and marketing.

What you’ll do:

Manage and conduct UX research across all aspects of the Vimeo platform, and synthesize research findings into actionable insights for the Vimeo team
Utilize existing research and data, integrating new sources of data to ensure the most impactful insights are shared with internal stakeholders
Collaborate with the Analytics & Testing team to integrate research findings with behavioral data to offer holistic insights
Partner with Product Managers, Designers and Engineers to drive beta testing and post launch usability research
Lead recruitment efforts and moderation for all in-house 1:1 sessions, presenting findings to key stakeholders
Assist in the management of Vimeo’s online research community
Utilize quantitative research skills relating to survey design, programming, data tabulations, reporting, and vendor management
Support quarterly segmentation tracking of new members, brand awareness & perception, and member satisfaction trackers

Skills and knowledge you should possess:

5+ years of consumer insight or market research experience working in the tech or digital spaces. Prior experience working in video product research is a plus
Demonstrated experience working with product and engineering teams to conduct discovery, usability and performance research, providing clear recommendations
Previous experience conducting qualitative research as well as in-person or remote interviews
Previous experience executing quantitative research & reporting
Fluency writing test plans and discussion guides for in-house/moderated or self-moderated research
Experience using survey programming software such as Qualtrics Survey Monkey, Google Form, etc. Familiarity with UserTesting.com a plus
Ability to identify the best methodologies, study designs, and recruiting specifications to provide relevant, actionable insights
Excellent communication, presentation, interpersonal and analytical skills, and the ability to manage multiple projects at a time
Comfort working collaboratively and independently in a fast-paced, dynamic environment
Proficiency in Excel and PowerPoint

Vimeo (NASDAQ: VMEO) is the world’s leading all-in-one video software solution. Our platform enables any professional, team, and organization to unlock the power of video to create, collaborate and communicate. We proudly serve our growing community of over 260 million users — from creatives to entrepreneurs to the world’s largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.