Part-Time Customer Support & Lead Nurturing Specialist
(Remote – Cyclical Work Schedule: 2 Weeks On, 3 Weeks Off)
Are you a proactive, empathetic, and organized person who thrives in a fast-paced environment? Do you have strong communication skills and enjoy speaking with potential clients? If so, this role could be a great fit.
We’re seeking a Customer Support & Lead Nurturing Specialist to help us manage and qualify prospective students for our guitar tuition business. You’ll be instrumental in streamlining our sales process and keeping our calendar running efficiently.
📅 Work Schedule
- This is a part-time role with a cyclical schedule:
- 2 weeks on, 3 weeks off (based on our promotional campaigns).
- During the active two-week period, you’ll manage leads, schedule calls, and support smooth daily operations.
🎯 What You’ll Be Doing
- Immediate Lead Outreach: As soon as a potential student submits our form, you’ll contact them quickly to nurture and qualify them. Speed matters.
- Call Scheduling: Book sales calls efficiently, reducing downtime between appointments (ideally no more than 15 minutes between calls).
- Lead Qualification: Talk with prospective students to determine whether they’re a good match for our program.
- Follow-Up & Nurturing: Reach out to leads who haven’t booked a call, answer questions, and build relationships.
- Handling Cancellations: Gracefully decline calls for those who aren’t a fit, keeping our schedule streamlined.
- General Support: Respond to questions from potential students and ensure clear communication throughout.
💡 Why This Role Matters
By contacting leads quickly and maintaining an optimized calendar, you’ll directly help us support more students and improve our guitar tuition service. The sooner we connect with leads, the more students we can enroll.
✅ What We’re Looking For
- Excellent communication skills – You’re comfortable speaking with potential clients and making follow-up calls.
- Proactive and self-driven – You take initiative and don’t wait for direction.
- Strong organizational skills – You can manage schedules and ensure everything runs smoothly.
- Empathetic and people-focused – You genuinely care about helping prospective students make the right decision.
- Fast response time – You understand the importance of reaching out as soon as a lead submits a form.
🌎 Perks & Benefits
- Flexible remote work – Work from anywhere during your active weeks.
- Part-time schedule – Enjoy three weeks off between work cycles.
- Potential for growth – If you perform well, there may be opportunities for more responsibility and additional hours.
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