Sprinto is an AI-native GRC platform that helps organizations manage risk, audits, vendor oversight, and continuous monitoring through a single connected system. With a team of 350+ employees supporting 3,000+ customers across 75+ countries, Sprinto combines scale and expertise to deliver trust and compliance. Backed by leading investors including Accel, Elevation, and Blume Ventures, we have raised $31.8M to advance our mission. Trusted by organizations such as Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto offers 300+ integrations and supports 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.

Founded in 2020 by serial entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognized as a Leader on G2 for Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row.

**Sprint With Sprinters**
At Sprinto, your work has meaning—and there’s room for your life. We’re a workplace where you’re empowered to bring your boldest ideas to life and deliver your best work in a fast-paced, innovative, and supportive environment.

When you join Sprinto, you’ll never feel like you’re doing it alone. You’ll have the freedom to take your shot and the support to go further than you ever imagined.

## Role Summary
Sprinto is an AI-native GRC platform that helps companies manage risk, audits, vendor oversight, and continuous monitoring from one connected platform. We serve 3,000+ customers across 75+ countries and are supported by Accel, Elevation, and Blume Ventures.

We’re hiring a **Lead Customer Success Manager** to build and scale Sprinto’s mid-market customer success approach.

**This is not a relationship-only CSM role.** It’s also not a position where everything is already fully defined. The right candidate will be able to manage accounts effectively and help shape the operating cadence as we grow.

You’ll work with customers using Sprinto to achieve serious compliance, audit, and trust objectives. Stakeholders may include security leaders, compliance teams, engineering leaders, procurement, finance, and founders. Your role is to help customers realize value quickly, reduce renewal risk early, and drive account growth through stronger adoption and clear business outcomes.

## What This Person Must Solve
Sprinto needs a Lead CSM who can build structure and discipline across the mid-market customer journey—covering onboarding milestones, account health, renewal-risk tracking, QBRs, expansion triggers, and evidence-based customer discussions.

This role is for someone experienced in B2B SaaS customer success, who has owned retention or NRR outcomes, managed mid-market or enterprise accounts, and can think beyond day-to-day account management to build and mature the customer success motion.

## What You’ll Own
– **Build the mid-market CS motion**
Help define how Sprinto should onboard, engage, review, retain, and expand mid-market customers. Contribute to health scoring, QBR cadence, renewal-risk tracking, adoption playbooks, and expansion triggers.

– **Own adoption and customer health**
Use product usage, audit progress, stakeholder engagement, support trends, and customer context to understand account health. Focus on identifying risks before the renewal month, not after.

– **Drive retention and expansion**
Own renewal results, uncover expansion opportunities, and develop value cases that show the business impact of Sprinto—time saved, risks reduced, improved audit readiness, and revenue unlocked.

– **Manage complex stakeholders**
Partner across security, compliance, engineering, finance, procurement, and executive stakeholders. Be able to communicate Sprinto’s value differently depending on the audience.

– **Turn customer signals into an operating rhythm**
Bring structure to how we run accounts: onboarding milestones, QBRs, risk reviews, customer plans, escalation paths, and transitions from Sales to Customer Success.

– **Mentor and raise the bar**
As a lead-level CSM, share playbooks, coach peers, improve team routines, and help newer CSMs operate with stronger customer evidence.

## What We’re Looking For
– **7–9 years of total experience**, with strong B2B SaaS customer success experience
– Experience owning a book of mid-market or enterprise customers, ideally with **ACVs between $50K and $150K**
– Accountability for retention, GRR, NRR, renewals, or expansion (not only CSAT or relationship management)
– Experience with multi-stakeholder accounts that include security, compliance, engineering, IT, finance, procurement, and executive buyers
– Proof of building or improving customer success mechanisms such as onboarding playbooks, health scores, QBR frameworks, renewal-risk reviews, account plans, escalation processes, or Sales-to-CS handoffs
– Confidence in technical SaaS conversations—deep technical expertise isn’t required, but comfort with security, compliance, or engineering stakeholders is important
– Clear written and verbal communication with US or global customers from India
– Comfort working in a role where the CS motion is still evolving—you shouldn’t need a fully mature CS “machine” around you to succeed

## Benefits
– Remote-first work model
– 5 days of work with flexible hours
– Group medical insurance (including parents, spouse, and children)
– Group accident coverage
– Group term life insurance
– Company-provided laptop
– Education reimbursement policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools support our recruiting team but do not replace human judgment. Final hiring decisions are made by humans. If you want more information about how your data is processed, please contact us.