The Implementation Manager is responsible for managing the complete end-to-end implementation of our SaaS solutions. Working closely with clients, this role ensures a smooth onboarding experience, supports strong internal cross-functional collaboration, and delivers each project on time and at an exceptionally high standard. The ideal candidate has strong project and client management skills, excellent communication, and a customer-first approach.

Key Responsibilities
– Lead full-cycle SaaS implementations, from discovery and design through configuration, testing, training, and go-live, ensuring a seamless transition to ongoing client support.
– Manage multiple client projects at the same time while consistently meeting timelines, milestones, and expectations.
– Create and maintain detailed project plans, track progress, and identify risks, issues, and dependencies early.
– Facilitate client workshops, requirements gathering sessions, and solution discussions to understand needs, workflows, and success criteria.
– Recommend solution design and configuration approaches based on best practices.
– Coordinate internal teams and quality checks to confirm data accuracy and system readiness before launch.
– Provide clear, consistent project updates and actively reduce risks to ensure successful delivery.

Client & Stakeholder Management
– Serve as the primary point of contact for client teams and stakeholders.
– Build strong, trust-based relationships and deliver a positive, consultative implementation experience.
– Set clear expectations, communicate status updates, and lead effective client meetings and presentations.
– Represent client needs internally while balancing project goals and product capabilities.

Solution Design & Documentation
– Participate in solution design discussions and validate configuration options to align with client objectives.
– Document processes, requirements, use cases, and configuration details.
– Support internal process improvements and help establish scalable implementation best practices.
– Act as a sales engineer during early adoption opportunities, supporting Sales and Product in pre-sales and discovery/scoping conversations.

Cross-Functional Collaboration
– Partner with Sales to ensure a smooth post-sale handoff and shared alignment on goals and scope.
– Work closely with Product Development to translate client needs, confirm solution design, and share feedback to improve the product.
– Collaborate with Client Success to ensure a smooth transition from implementation to long-term support.
– Continuously improve internal onboarding methods and SOPs.

Requirements & Qualifications
– 3–5 years of experience in SaaS implementations, project management, consulting, or a related area.
– Strong client-facing skills with the ability to manage relationships effectively.
– Proven ability to lead complex projects involving multiple stakeholders.
– Experience in working with colleges, universities, or the education sector is preferred, but not required.
– Proficiency in project management, including planning, timelines, issue tracking, and risk management.
– Excellent written and verbal communication skills, including presentations.
– Strong problem-solving ability, including simplifying complex requirements.
– Ability to actively participate in and contribute to solution design discussions.
– Highly organized and detail-oriented, with the ability to meet deadlines.
– Customer-first mindset with strong ownership and accountability.
– Experience working in agile environments and collaborating with product/engineering teams is a plus.
– Ability to influence and facilitate discussions to help drive decisions with clients and internal teams.
– Collaborative approach across Sales, Product, Engineering, and Client Success teams.
– Comfortable working in a fast-paced, dynamic environment.

Perks & Benefits
– Competitive salary with an annual bonus
– Flexible paid time off and hybrid/remote work options
– Comprehensive medical, dental, and vision coverage
– 401(k) with generous employer match plus financial planning support
– Company-paid life and disability insurance
– Collaborative, mission-driven culture

About Us
PeopleGrove helps colleges and universities create meaningful engagement and hands-on learning that produces measurable outcomes for students, alumni, programs, and institutions. From mentorship and career readiness to clinical placements and competency management, PeopleGrove supports institutions in improving student preparedness, meeting accreditation requirements, and proving program effectiveness. The platform supports 500+ institutions and 750+ academic programs, including 98% of major clinical programs in the United States.

Learn more about how PeopleGrove is shaping the future across the full learner lifecycle—from student and alumni engagement to clinical experiential education, mentorship, and career readiness. Visit https://www.peoplegrove.com and follow us on LinkedIn.