Time zones include EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, and UTC -2.

To apply, please email your updated resume in English as a PDF along with a two‑minute video introducing yourself and describing your work experience. Resumes in Spanish will not be considered. Both the resume and the video must be sent to the email provided in order for your application to be reviewed. Video instructions are listed at the end of the job description.

The Ward Law Group is seeking virtual assistants with backgrounds in customer service and sales. Multiple departments currently have openings, and training will be provided.

We are hiring for:
• Client Support Specialist
• Reductions
• Demands Preparation Specialist
• Medical Management Specialist
• Intake Case Manager

This is a remote position with full‑time hours (40 hours per week). You will work as an independent contractor. We are looking for candidates with sales and customer service experience who can adapt quickly, handle fast‑paced environments, and work independently.

Full schedule availability is required (40 hours per week with two days off; depending on scheduling needs, you may be required to work one weekend day within those 40 hours).

Responsibilities vary by department, but may include:
• Answering, screening, and directing calls
• Taking messages or transferring calls to voicemail when necessary
• Logging calls and documents in the online management system
• Assisting with clerical tasks such as faxing, copying, and file organization
• Regular communication with clients and responding to inquiries
• Gathering insurance coverage details promptly
• Following up on medical treatments and ensuring proper care
• Requesting medical records and bills
• Communicating with insurance companies regarding treatment updates and documenting adjuster information

Required qualifications and skills:
• Punctuality
• Willingness to work occasional overtime
• Fluency in both English and Spanish
• Strong written and verbal communication skills
• Ability to be resourceful and proactive
• Self‑motivation and multitasking ability
• Ability to work independently
• A computer (desktop or laptop) with at least a Core i5 processor, 12 GB RAM, and Windows 10
• USB noise‑canceling headset
• Webcam for daily meetings
• Internet speed of at least 35 Mbps download and 15 Mbps upload

Compensation is 1000 dollars per month plus 50 dollars for transfer fees. Payments are issued once a month on the last business day and processed through Deel. Withdrawal options include direct deposit using a SWIFT code, PayPal, Payoneer, or Wise.

Video instructions:
• You may record your video using Loom or your phone. Share a public Google Drive link.
• Ensure there is no background noise.
• Introduce yourself (name, age, location, and what motivates you).
• Describe your work experience and the skills you’ve gained.
• Explain your home office setup, including computer specifications and internet speed.

Email subject line: Your First and Last Name – Virtual Assistant