We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Objective:

To understand user needs, expectations, and behaviors through research and analysis in order to inform the design and creation of digital products and systems. The primary mission is to generate insights and recommendations for the development of impactful and effective user experiences.

Main Responsibilities/Activities:

Plan, conduct, and analyze qualitative and quantitative research, such as interviews, surveys, usability tests, and field observations, to understand user needs and challenges.

Create and maintain personas, empathy maps, and other artifacts representing user profiles and journeys.

Consolidate and communicate research results and recommendations clearly and objectively through reports, presentations, and other suitable means.

Work closely with the UX (User Experience) team, designers, and developers to ensure that the insights obtained are applied to the design and creation of digital products and systems.

Participate in ideation and prototyping sessions, contributing ideas based on data and insights obtained through research.

Stay updated on trends and best practices in user experience research by attending events, courses, and communities related to the field.

Collaborate with other researchers and UX professionals to share knowledge, exchange experiences, and enhance research methodologies and approaches.

Use AI to understand user behavior, identify opportunities for improving experience, and propose design solutions that optimize interactions. Create intuitive and personalized interfaces that promote user efficiency and satisfaction, aligned with the Flow strategy.

At position map level 4, you can assist in team management by providing guidance, support, and direction for the development of activities and careers.

Keywords:

User experience research, interviews, usability testing, data analysis, insights, recommendations, personas, empathy maps.

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Why join us?

– Competitive Salary

– Generous paid vacation days

– Generous sick time

– 100% paid health & dental benefits starting day one

– Annual profit-sharing distribution

– Paid parental leave

– Dedicated career advisor

And so much more…

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.