Responsibilities • Supporting incoming issues from customers Zendesk ticket system; • Supporting customers around the world in Japanese and English; • Providing consultative advice to customers related to the usage of ABBYY products; • Resolve product issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem; • Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others; • Engages with internal departments to facilitate requests from customers; • Preparing articles to Knowledge Base; • Follow communication procedures, guidelines, and policies.

Requirements • Higher linguistic and/or technical education and advanced PC user; • Upper-Intermediate (or higher) level of written and verbal English • Japanese- Intermediate level or higher • Interest to work and develop in IT/technical support; • Customer care or similar experience will be a plus; • Ability to methodically troubleshoot program issues; • Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution; • The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer; • Analytical set of mind; • Communication skills, empathy (desire and ability to communicate with people); • High resistance to stress; • Able to work overtime and/or on holidays, if necessary • Easy to learn.

Here are some of our local benefits:

• Work as part of a great international team in a cutting-edge AI software company; • Work remotely; • Interesting and challenging tasks; • Self-development opportunities through the ABBYY University platform • Competitive salary; • Attractive social package • 28 days of annual vacation • Private health insurance