We are creating a remote team of 15+ Customer Success Representatives in Poland to increase conversions and reduce cancellations across our six European markets: the UK, Germany, France, Spain, Portugal, and Italy. The Customer Success Representative will manage a range of daily responsibilities, including improving fulfillment rates using dedicated tools, guiding Taskers through their registration journey with high-touch calls, and stepping in to support wherever funnel-related tasks require attention.

In this role, you will follow detailed standard operating procedures after completing formal training and onboarding for each operational program you join. We aim to put our values into practice in every interaction and are looking for colleagues who truly want to make everyday life easier for our community.

This remote-first position is based in Poland and reports to the Operations Team Lead. What You’ll Do:
– Resolve user issues quickly and accurately mainly through email, chat, and phone, while consistently meeting and exceeding KPIs for customer satisfaction, productivity, and accuracy.
– Take detailed notes as a core part of the role and recommend improvements to your team lead.
– Build strong relationships and trust with stakeholders by delivering an exceptional experience and resolving questions effectively on the first attempt.
– Stay organized and accountable—use your resources to stay current with all SOPs and program updates as they roll out.

Your Skills and Experience:
– At least 1 year of customer service experience, contact center experience, or a similar role.
– Strong customer service skills, including empathy, professionalism, kindness, efficiency, confidence, and a helpful attitude.
– A tech-curious mindset, excellent typing skills, and comfort working with online tools and systems.
– Excellent written and verbal communication skills, with strong grammar and spelling.
– Full-time availability (40 hours per week).
– Fluency in English and Italian.
– Eligibility to work in Poland; relocation support is not provided for this role.

Compensation & Benefits:
At Taskrabbit, compensation is competitive, transparent, and fair. Total compensation includes base pay, bonus, benefits, and perks. The annual base pay for this position is 90,000 PLN. This amount covers base pay only and does not include other cash compensation, such as company bonuses, or benefits.