Virtual, work-from-home position. Work anywhere in the U.S. Must be a US.Resident
We are growing! Join a company of over 80 people with industry-leading web applications in areas of continuing education, candidate screening, job postings, content management, and much more. (https://www.audiologyonline.com | https://www.speechpathology.com | https://www.physicaltherapy.com | https://www.occupationaltherapy.com )
ABOUT THE TEAM
You will be part of the IT Team. Our meetings are filled with sarcasm, laughter, and movie quotes. Though we are virtual, we communicate a lot and have a tight-knit group. You will be the primary point of contact for all company-wide IT Support issues. The people you will be working with are dedicated, educated and driven. They come from various departments — editorial, continuing education, marketing, accounting, account services, customer service, human resources, and senior management. They all care deeply about their jobs. Their level of computer proficiency varies but they will all be depending on you for help.
ABOUT THE POSITION
We are seeking an experienced and engaged IT HELPDESK/SUPPORT SPECIALIST who is motivated, creative, personable, and fun to support the IT Helpdesk needs of our growing company.
Full-Time, 8a-5p in your time zone
Work from your home office
Company-provided MacBook Pro, Internet stipend, etc
Must be located in the United States and be legally eligible to work for us
Travel is required for an annual company meeting, and may be required once or twice per year for team or project meetings.
Highly visible — supports everyone at the company
Reports to: Director, IT/Project Management
Be the primary point of contact for all company-wide IT Support issues.
Handle onboarding, employee equipment purchasing, equipment repair, and asset tagging/tracking.
Be responsive to help our users get the answers and resolutions they need.
Track support issues, status, resolutions in Redmine, our ticketing system – incoming support tickets will funnel to you.
Create self-help support documents for our Intranet — things such as how to set up email on your mobile phone, how to create a secure password, how to set up an external monitor with a laptop, etc.
Help people help themselves by creating and delivering monthly training classes on subjects of general interest to the organization — Excel, Powerpoint, Gmail, Mac Productivity, etc.
Suggest improvements, security needs, best practices, etc (your voice will be heard)
Responsibilities
Be the primary point of contact for all company-wide IT Support issues.
Handle onboarding, employee equipment purchasing, equipment repair, and asset tagging/tracking.
Be responsive to help our users get the answers and resolutions they need.
Track support issues, status, resolutions in Redmine, our ticketing system – incoming support tickets will funnel to you.
Create self-help support documents for our Intranet — things such as how to set up email on your mobile phone, how to create a secure password, how to set up an external monitor with a laptop, etc.
Help people help themselves by creating and delivering monthly training classes on subjects of general interest to the organization — Excel, Powerpoint, Gmail, Mac Productivity, etc.
Suggest improvements, security needs, best practices, etc (your voice will be heard).
