We are at your service 24/7 with unlimited support for any of your infrastructure-related issues. Service requests are recorded into our ticketing system, where they are monitored to ensure a quick response and rapid resolution.

Stop worrying about technology and get to work on your business. Our #1 objective is to take away your IT pains so you can focus on what you do best. Regardless of whether you have no internal IT support or you have a full IT department, we can keep your IT at its optimum 24/7. Just like we’ve done for our clients in the Toronto area for the past 28 years.

Our Managed IT Services let you outsource the daily grind of managing your IT. In other words, we maintain and resolve any issues you have with your servers, network, workstations, phone systems, and, most importantly, your data.

Responsibilities:

The IT Support Technician’s primary responsibilities include:

Primary contact to resolve hardware/software/network problems reported to the Help Desk by phone, e-mail, or in person

Provide support of Microsoft productivity applications and operating systems as well as other business applications

Provide Hardware/Software support and maintenance for all laptop/desktop computers

Participate in projects to facilitate improvements to business processes and/or infrastructure

Responsible for IT asset tracking, assist with selection of new hardware, and evaluation of new software

Provide support for mobile devices and other equipment used for data collection in production areas

Co-ordinate with Technical team(s) for L2 and L3 issues and provide resolution to end users

Requirements:

Education:

• College diploma or university degree in computer science and a min. of 3 year equivalent working experience as a Support Analyst

Skills:

• 3 or more years recent IT support experience in a networked computer environment
• Familiar with various computer hardware, network printers, Windows operating systems and O365
• Exposure to networking tools and topologies such as TCP/IP, VPN, and Wi-Fi
• Experience with Remote/Home office support challenges
• Strong time management skills, able to multitask and set priorities
• Strong communication and interpersonal skills, ability to work harmoniously with people at all levels within the organization and be customer-focused
• Fine attention to detail and quality of work
• Solid problem solving and root cause analysis skill
• Willing to occasionally travel to remote sites as required
• Flexibility to work in different shift and after hours•
• 6-day work schedule
• Advanced English is a must

Benefits:

• Competitive Salary and attractive benefits
• Healthcare Benefit Package
• Employee Assistance Program