100% Remote Work Worldwide (excluding Germany)

Contact Heroes is launching a new, expanded inbound customer service project for a major, well-known mobile network provider, focused on prepaid customers.

We’re looking for reliable, motivated freelancers from around the world who live outside Germany and want to support us in telephone customer service on a long-term basis.

If you live abroad and want to work fully remote as a freelancer, this is the right opportunity for you.

**Responsibilities**
What you can expect:
– Handling incoming calls about prepaid plans, SIM cards, top-ups, and general technical questions
– Clear project structures with dedicated points of contact
– Flexible working hours within the project framework—you decide when you work
– Pay per hour or per productive minute (depending on the project model)
– 100% remote: work from anywhere in the world (excluding Germany)

**Qualifications**

1. Legal and formal requirements:
– Freelance/self-employed status in your country of residence
– Residence outside Germany
– Ability to issue valid invoices to international clients
– Compliance with country-specific tax regulations

2. Technical and personal requirements:
– German language skills at C1/C2 level
– Experience in phone-based customer service is a plus
– Independent and well-structured working style
– Willingness for long-term collaboration

3. Technical requirements:
– Stable internet connection (at least 50 Mbps)
– Headset, two monitors, webcam, and a powerful PC
– A quiet, dedicated workspace at home
– Confident and routine use of web-based tools

**Benefits**
What we offer:
– Long-term large-scale project with continuous workload
– Attractive and fair compensation depending on the project model
– Personal support from an experienced team
– High flexibility: you can choose your working hours

Ready to become a hero?

Apply now—we’re looking forward to welcoming you to the project.