Our client base is growing rapidly, and we need talented, dedicated individuals to help drive our continued success. Our ideal candidate is a self-starter with a passion for solving problems using technology. They should have experience and be comfortable with working in the administrative settings of complex enterprise SaaS software solutions, and have an ability to understand complex configurations and how those configurations will impact the end-user experience. The ideal candidate will be comfortable working directly with our current and prospective customers to scope and present solutions, and they will be adept at listening to feedback for ways to improve solution build outs.

What You’ll Do

– Serve as technical expert on implementations of Interfolio solutions and support our project and program managers as they lead large enterprise implementations
– Be an Interfolio systems expert with a deep understanding of our product set and value add to clients
– Configure, train, and deploy hosted customer implementations of our software
– Synthesize and understand complex data sets from new clients and ensure client information is mapped to the Interfolio system
– Collaborate with product and engineering teams to continuously improve our software
– Partner with client success team to ensure solutions are aligned with long-term strategy
– Lead customer calls and meetings when required
– Identify dependencies and communicate consistently with project team to ensure smooth & timely deployments
– Digest, evaluate and communicate messages across internal and external stakeholders
– Ensure proper internal alignment and customer communication to keep all deliverables on track
– Anticipate and address issues that may arise and find solutions that exceed customer expectations
– Be the customer’s trusted advocate and voice within Interfolio

Responsibilities

– Organization and ability to work on multiple projects at once
– Technical knowledge is required including strong software skills
– Ability to work in a fast paced environment
– Experience working with agile SAAS company preferred
– Experience in higher education
– Working experience with Microsoft Office, API, JSON, and ETL is a plus

30 – 60 – 90 days:

30:
– Complete Interfolio product onboarding and become Interfolio product certified
– Shadow peer implementations
– Join team/company meetings

60:
– Begin taking co-implementation lead projects
– Conduct interfolio product workshops / trainings
– Learn to deliver end user training

90:
– Take solo implementations
– Full collaboration with internal teams
– Fully in the groove!