The Implementation Project Manager is responsible for managing new business implementations. This role supports the ongoing needs of the business while ensuring best practices are implemented. This role is a high visibility customer facing position which requires acting as the primary point of contact during the implementation lifecycle.

Position Responsibilities may include, but not limited to

• Prepare detailed project implementation plans, manage the plan, and prepare and implement programs while effectively communicating with both internal and external stakeholders
• Identify potential issues/ risks
• Proactively communicate project requirements to external and internal project teams as required
• Prioritize project tasks, manage timelines, maintain project plans and communicates status to team members, and senior management
• Plan, lead and organize multiple projects and adhere to the business partner’s expectations
• Develop project timelines and detailed work plans
• Ensure projects are implemented within contractual obligations and regulatory requirements
• Provide customer warm handoff to field-based Territory Managers or Sales Directors when implementation is complete
• Ensure all customer information and communications are efficiently and consistently completed and documented in CRM
• Ensure a smooth transition to operations and sales post launch
• Update/ maintain the operations CRM, answer questions from other departments and research contracts
• Embody the Mom’s Meals core values – Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement and Delivering Excellence

Required Skills and Experience

• High school Diploma or GED with 5 years of healthcare experience and/or project management experience (OR) applicable Bachelor’s degree with 1 year of experience in Healthcare Provider Relations, Account Management, Healthcare Administration, Project Management, or other relevant experience
• Demonstrated ability to problem solve and work collaboratively
• Excellent communication and presentation skills
• Required skills: Strong Microsoft office skills – Outlook, Word, Excel, Teams, and PowerPoint
• Strong written and verbal communication and organizations skills
• Ability to adapt to changes in situation or information; ability to influence others and build consensus using advanced written and verbal communication and presentation skills
• Ability to meet deadlines and implement prioritization skills

Preferred Skills and Experience

• Bachelor’s degree in healthcare related field
• Experience supporting customer service engagements remotely
• 2 years of healthcare experience in long term/managed care, home health, hospital or medical equipment
• Experience with CRM, Salesforce, or similar software
• Experience working with billing claims and authorizations
• Previous knowledge of Medicaid/Medicare benefit programs
• Experience with Smartsheet and/ or other project management software

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.