Job Summary

As an Implementation Analyst at MeridianLink, you’ll play a key role in delivering software solutions to our clients. You’ll lead the full lifecycle of software deployments—from onboarding and configuration to training and ongoing support—ensuring a smooth and successful experience for both new and existing customers.

Responsibilities

-Guide clients through the implementation of MeridianLink’s software, offering best practices and tailored recommendations.

-Manage onboarding activities, including system connectivity and third-party integrations.

-Serve as the primary point of contact for clients throughout the deployment process, ensuring clear communication and timely delivery.

-Collaborate with internal teams to align project goals and resolve issues proactively.

-Track project milestones and ensure all deliverables are met on schedule.

-Identify opportunities to improve client outcomes and contribute ideas to enhance our products and services.

Qualifications, Skills, & Abilities

-2–4 years of experience in software implementation, client services, or a related field.

-Bachelor’s degree in a relevant discipline.

-Strong working knowledge of Microsoft systems and tools.

-Excellent communication and organizational skills.

-A collaborative mindset with the ability to manage multiple priorities effectively.

-A proactive approach to problem-solving and client engagement.