We are a fully remote team operating worldwide, with flexible working hours. Since many team members are based in Europe, you’ll usually need at least three hours of overlap with CET or GMT.

Interviews take about four hours in total, spread over several weeks, and include a few paid practical exercises.

Compensation is a fixed global rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for those in Europe, based on a standard 10-hour work week.

If you have questions, reach out to careers@whereby.com.

About Whereby: Inspired by Scandinavian simplicity, Whereby is a fully distributed video conferencing company committed to making “anywhere” a sustainable place to work. We value diverse backgrounds and believe our differences make us stronger—every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role is around 10 hours per week, with flexible scheduling and a consulting-style approach. It’s a great option if you want extra income and enjoy working collaboratively in a fully remote environment.

About the role: Use this description as a guide, not a strict checklist. We don’t expect a perfect match—if you’re close, we’d still love to hear from you.

What will help you succeed:
• You prioritize quality over speed.
• You bring empathy and genuine care to every customer interaction.
• You’re comfortable supporting customers from a wide range of cultures.
• You type quickly and communicate warmly and naturally.
• You have experience working remotely and understand distributed teams.
• You’re curious and proactive about finding solutions.
• You look for ways to improve the customer experience.

Your responsibilities:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Complete training and receive guidance to handle Level 2 requests.
• Help improve processes, templates, and workflows.
• Share customer feedback, insights, and suggestions.
• Take part in Whereby’s social and cultural activities.

Typical tasks may include:
• Handling approximately 20 customer inquiries per day, depending on your schedule, including troubleshooting, account support, and product questions.
• Joining support team meetings to review trends and possible solutions.
• Improving support systems using tags, templates, and other enhancements.
• Communicating important customer feedback to the wider team.

How we measure success:
• The quality of your responses.
• The number of tickets you resolve.
• How many interactions it takes to reach a solution.
• Customer satisfaction ratings.

If you’ve made it this far, you might as well apply.

For more details, check our Recruiting FAQ on Notion or email careers@whereby.com. You can also read our public handbook to learn more about us.

Background checks: Some roles require a background check. For more information, see our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Background checks are conducted through Zinc.

Verification: If this role isn’t listed on our official channels, it’s probably closed. Some sites repost our listings without permission, which may make details outdated. When in doubt, email careers@whereby.com.