We’re hiring a full-time Customer Support Representative to answer questions with accurate product information, educate customers, and resolve issues quickly and effectively. You’ll work directly with customers to support them, strengthen relationships, identify opportunities to improve the product, and help reduce churn.

This role is Monday through Friday, 9:00am to 5:00pm Eastern.

**Who we are:**
Our product helps health and wellness professionals—such as massage therapists and physical therapists—reduce paperwork, stay organized, and spend more time with clients instead of handling administrative tasks. We’re bootstrapped, product-led, and profitable. While we’re based in Toronto, everyone works remotely (and has always done so).

**What we’re looking for:**
We want someone customers genuinely enjoy working with. To succeed in this role, you’ll need:
– Strong active listening
– A friendly, approachable communication style
– Clear, concise writing
– Critical thinking and strong problem-solving skills
– Compassion, empathy, and patience

**What you’ll do:**
– Respond to support requests through our ticket system (including written and video replies with your camera on), by phone, via Google Meet, and through chat
– Keep our knowledge base current and accurate
– Create short product videos that teach best practices
– Identify product gaps that impact customer outcomes
– Collaborate with Product and Development to ensure issues are resolved
– Find opportunities to provide proactive customer training
– Complete quarterly customer experience projects based on your interests

**What you’ll need:**
Relevant experience includes:
– 2+ years in Customer Support or Technical Support for a software product (SaaS experience is a plus, but not required)
– Experience building and maintaining strong customer relationships
– Experience working closely with teams such as Development, Marketing, and Product
– Experience using tools like Zendesk, Help Scout, Intercom, or similar platforms

**Why join us:**
We genuinely care about what we do and the difference it makes. Our mission is to reduce stress for owners of small health and wellness clinics. We want providers in our community to feel supported, stay healthy, and build sustainable long-term careers.

You’ll join a small, supportive team that’s empathetic, encouraging, and highly skilled. Customers tell us this consistently—through CSAT results, NPS surveys, and unsolicited thank-you messages. We support our customers, and we support each other.

**Compensation:**
– Salary: $50,000 CAD
– Vacation: 11 public holidays, 15 vacation days, plus one additional day off each month (when performance goals are met)

**Applying:**
Email **careers@clinicsense.com** to introduce yourself and explain why you’d be a great fit. We’re especially interested in the impact you made in your previous roles.

As part of the application process, please assume you’re a Customer Support Representative for Google and complete the tasks below:
– **Write a response to this question:** I’m using Google Sheets for my price list. I have 10 products and I want to calculate the average price. Can you show me how?
– **Record a video response** (using **https://www.loom.com**) to this question: I’m using Google Sheets for my price list. I have 10 products, and I want to sort my list from the most expensive to the least expensive. Can you show me how?
– **Write a knowledge base article:** Create a help article with step-by-step instructions for highlighting a cell in Google Sheets when the value in that cell is greater than 10.

If you’re selected, you’ll move on to the second interview stage: a Google Meet conversation to discuss your previous experience. The final stage will be an assignment that takes 30 to 45 minutes.

We look forward to reviewing your application!