Sword Health is transforming healthcare by moving from a human-first approach to an AI-first model through its AI Care platform. This shift enables people to access high-quality care anytime and anywhere, while helping payers, self-insured employers, national health systems, and other organizations cut costs significantly. The company started by redesigning pain management with AI at the core and has since expanded into women’s health, movement health, and—most recently—mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, supporting over 1,000 enterprise clients in preventing more than $1 billion in unnecessary healthcare spending. Backed by 42 clinical studies and 44+ patents, Sword Health has raised more than $500 million from top investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at swordhealth.com.

Sword Health is a leading digital healthcare company helping millions manage musculoskeletal pain. Its solution combines licensed physical therapists with an AI-powered digital therapist to help people recover from chronic and post-surgical pain faster and at a lower cost than traditional care.

**What you will do:**
You will be a strong communicator with excellent customer service skills, great organization, and the ability to multitask and prioritize. While healthcare or customer support experience is helpful, it’s not required. You’ll provide empathetic, solution-oriented support across multiple channels, respond quickly to questions to ensure a great experience, support members from enrollment through program completion, and work closely with Physical Therapists. You will build strong relationships with members and deliver personalized support throughout the virtual program, use internal tools and collaborate with teams to provide accurate information and resolve issues, support outreach efforts to keep members engaged, and tailor your communication style to each member’s preferences.

**What you will need:**
A bachelor’s degree or two years of relevant experience in a service-focused environment is preferred. At least one year of experience in tech support, call center support, or customer service is required. You must have empathetic critical thinking, feel comfortable in a fast-paced environment, demonstrate strong ownership and problem-solving skills, and be able to listen and type or talk and type at the same time. You should have excellent written and verbal communication across all levels and be proficient with Google Docs, Sheets, and Slides.

**What we offer:**
This is an excellent opportunity to build a career at a fast-growing tech startup, with professional development and advancement supported by a competitive salary. You’ll join a talented team and help make a meaningful impact through an innovative product that could reshape the industry. Expect a fast-moving, creative, energetic environment with a friendly culture. This is an hourly role with a standard 40-hour schedule and flexibility when needed. Benefits include 15 PTO days, 10 sick days, and 13 paid holidays, and we prioritize work-life balance. Wellness benefits include yoga classes and digital therapist sessions.

Compensation ranges from $42,000 to $66,000 per year, including base pay, variable compensation, and equity. These ranges are starting points and may be adjusted quickly for exceptional performers. Pay is based on skills, experience, location, market conditions, and other factors. The future value of stock options is not guaranteed and may change. Additional benefits are listed below.

US benefits and perks include comprehensive medical, dental, and vision coverage; life and AD&D insurance; financial advisory services; supplemental accident, hospital, and critical illness insurance; a Health Savings Account; equity grants; discretionary PTO; parental leave; a 401(k); flexible working hours; a remote-first culture; paid holidays; and free digital therapist access for you and your family. Full-time employees working at least 25 hours per week are eligible.

Applicants must be legally authorized to work in the United States, and the company does not provide visa sponsorship.

Sword Health, including all affiliated clinical organizations, follows all applicable federal and state civil rights laws and does not discriminate based on age, ancestry, color, citizenship, gender, gender expression, gender identity, genetic information, marital status, medical condition, national origin, disability, pregnancy, race, religion, caste, sexual orientation, or veteran status.