Imagine waking up every day genuinely excited for work, knowing your efforts support a global movement that helps shape the world. If you’re ready for a career change, we have an exciting opportunity waiting for you at the Interaction Design Foundation (IxDF)!

Join us, and you won’t just be changing jobs—you’ll be advancing your career on a worldwide scale. At IxDF, we’re more than a company: we’re a movement focused on making high-quality design education accessible to everyone, everywhere. With team members and learners from more than 100 countries, your work at IxDF will have a global reach. From engaging with diverse cultures to contributing to a platform used by millions, your day-to-day tasks will be anything but ordinary.

Our Commitment to Our Members
At the heart of every decision and strategy we implement is our strong commitment to our members—they are the reason we exist. This dedication drives us to consistently exceed expectations. We’re looking for a candidate who shares our values: someone who is highly skilled and hardworking, but also deeply empathetic toward our learners and committed to excellence. Your role will be key in making sure every member feels appreciated, supported, and motivated throughout their learning journey with us.

Your place in the IxDF Universe

• Contact members and prospective learners daily through multiple channels—email, chat, and social media—providing fast, accurate responses. You’ll troubleshoot issues, offer guidance, and help ensure a smooth user experience.

• Act as a brand ambassador by representing our reputation in every interaction. You’ll clearly communicate our mission and values and take pride in supporting a global community dedicated to design education. It’s a big responsibility—and a rewarding one.

• Collaborate across departments to improve internal processes and strengthen the platform’s user experience. You’ll connect teams and help ensure our operations are efficient and focused on delivering the best outcomes for our members.

• Provide general administrative support and assist with ad-hoc projects as needed for the wider team. From organizing tasks to scheduling and supporting project coordination, you’ll help keep everything running smoothly.

• Maintain and improve documentation by ensuring our resources are current, easy to find, and useful for both internal teams and learners. Your work will help others succeed.

• Help shape internal processes that affect member engagement and key performance indicators (KPIs). You’ll review workflows and suggest improvements to better serve our members.

• Update our internal knowledge base and contribute to organization-wide knowledge-sharing initiatives. You’ll make sure important insights and best practices are accessible to everyone, supporting continuous improvement.

• Communicate and collaborate effectively with other teams to share customer needs and insights. By providing valuable feedback, you’ll help increase retention, improve member satisfaction, and support growth.

• Live our values, since you’ll often be the first point of contact for our community. You’ll help welcome and support members, strengthening our foundation through meaningful interactions.

• Take full responsibility for your tasks, working independently with self-discipline. You’ll deliver high-quality work consistently, meet deadlines, and stay focused while managing multiple priorities with minimal oversight.

About You

• You work well in a fast-paced environment, handling ad-hoc projects of varying complexity with energy and confidence.

• Helping others motivates you, and you take pride in earning people’s appreciation through your support and problem-solving skills.

• You’re resourceful and self-directed, ready to take on new tasks and projects with a problem-solving mindset that ensures work gets done efficiently.

• You naturally pay attention to detail and enjoy completing tasks carefully and accurately.

• You genuinely enjoy solving problems, especially ones that others may not have noticed yet. You find satisfaction in meeting different needs and like addressing challenges before they grow.

• You are fluent in written and spoken English with excellent writing skills, strong grammar, and an appreciation for effective tone, clarity, brevity, and careful communication.

• You take ownership of your work, understanding what it means to see things through to completion and deliver high-quality results.

• Consistency matters to you, and you stay focused even when tasks repeat, making sure nothing is missed.

• You’re comfortable with tight deadlines and prioritize effectively to keep projects on track.

• Resilience is one of your strengths: when plans change, you quickly recover and propose practical solutions to move forward.

• You’re highly self-disciplined and thrive in a flat organization where you value autonomy and minimal supervision.

• You’re based between UTC+0 and UTC+8 (Europe to East Asia), making global collaboration easier.

Bonus Points

• You love writing—not just as a skill, but as something you enjoy. You take pleasure in crafting every sentence carefully.

• You’re genuinely curious about UX design and interested in how it can improve people’s lives worldwide.

• You enjoy making complex ideas easier to understand, and you like teaching or explaining in an engaging, clear way.

• You’re great at creating structure, organizing processes and tasks so they are efficient and clear.

What We Can Offer

• A highly respected role: Many organizations underestimate administrative and support positions, but at IxDF you’ll join one of our most valued teams. Your contribution will be seen as essential to our success.

• Growth and meaningful impact: At IxDF, you’ll have the space to develop professionally while creating real change. Your work will support projects that directly affect our global community and enhance the learning experience for thousands of people.

• A global, purpose-driven team—work with passionate professionals from around the world, united by one mission.

• Connection to a thriving community—you’ll help support and engage with our local groups, educational partners, and community initiatives. Whether you’re helping coordinate IxDF Local Groups, supporting partnerships with educational institutions, or participating in our design community, your work will strengthen a more connected global network of UX professionals and learners.

• A full-time, fully remote position, with daily video-based collaboration across time zones and team trips once a year.

• A culture without fluffy titles, political games, or corporate drama. Your colleagues value your friendly personality, your strong work ethic, and the results you deliver—whether you’re early-career or experienced, you’ll fit in if you bring old-school determination to deliver results, learn continuously, and improve every day.

• A daily mission to impact, empower, and enrich the lives of millions by creating affordable high-end design education for people across the world.

• A company where the gap between ideas and execution is minimal. We’re highly agile, with no bureaucracy or corporate politics—and with strong organization and efficiency.

• A culture where passion meets performance and excellence. To help improve the world (and yourself), you’ll need grit, a strong work ethic, long-term thinking, and self-discipline.

• We succeed because we have a hands-on mindset and a bias toward action, not unrealistic strategies full of buzzwords. You’ll need sharp execution skills and the ability to earn trust through concrete results—just as others will for you.

How to Learn More and Apply
To apply and learn more about our work culture and values, visit: https://www.interaction-design.org/about/careers

Please apply as soon as you can—we believe in “the sooner, the better,” and we’re looking forward to working with you!

$10,000 — $750,000/year