Company: Spring Health

Location: New York, New York, United States (Remote)

Role: Global Care Navigator – Italian Speaking (Remote)

Mission: To eliminate every barrier to mental health. Spring Health states that it uses clinically validated technology, Precision Mental Healthcare, to deliver the right care at the right time, including therapy, coaching, medication, and beyond, tailored to each individual’s needs. The company says it partners with over 450 companies, including Microsoft, Target, and Delta Airlines, and serves 10 million people globally. It also states that it has raised capital from investors including Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, and that its latest Series E funding brought its valuation to $3.3 billion.

Position Summary: Spring Health is seeking a Care Navigator/Support Coordinator to assist members through their mental health care journey and connection to care while ensuring a high-quality member experience. The role reports to the Manager of the Global Team in Clinical Operations and requires a deep understanding of patient and clinician workflows, strong responsiveness, resourcefulness, empathy, and professionalism.

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Responsibilities:

• Use active listening and written communication to support patients via phone, chat, and email in the language(s) spoken fluently.
• Manage care coordination needs, including platform sign-up support, troubleshooting technical issues, gathering intake information, scheduling and canceling appointments, and explaining available services.
• Conduct clinical needs assessments and develop plans of action for each member, referring them to the appropriate level and modality of care.
• Assess and synthesize information using clinical judgment to support member crises such as suicide risk through in-the-moment support, triage, safety planning, and follow-up.
• Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family/relationship concerns.
• Engage in CIR intake and/or coaching services for global members and customers.
• Identify and resolve issues that create barriers or disruptions to care, technical problems, and related concerns submitted by members and providers.
• Research and document crisis resources for members in different countries.
• Review workflows, training, and policies written and spoken in English.
• Summarize all patient interactions in English within Spring Health’s online documentation systems.
• Coordinate with internal teams to identify, report, and resolve issues and ensure a smooth member experience.
• Participate in staff meetings, case consultations, training, and internal projects as assigned.
• Follow Spring Health policies and maintain confidentiality, compliance, and ethical standards.

Requirements:

• Master’s degree in a behavioral health field and licensure or certification as a counselor, social worker, psychotherapist, or psychologist.
• Appropriate credentials in the candidate’s U. S. state or country of residence.
• Minimum of 2+ years of direct clinical care experience after licensure.
• Excellent written and verbal English and Italian communication skills.
• Comfort interacting with members worldwide.
• Ability to use multiple computer platforms simultaneously and learn new systems.
• Strong motivation to provide high-touch service and outstanding customer support.
• Ability to thrive in a fast-paced and ambiguous environment.

KPIs: Connection to care, productivity, and member satisfaction.

Compensation: Target base range of $33.33 to $42.31 per hour, plus a competitive total rewards package including benefits.

Benefits:

• Health, dental, and vision benefits starting on day one.
• One Medical account for the employee and dependents.
• HSA and FSA plans.
• Access to no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for the employee and dependents.
• Paid time off, including vacation, sick leave, and company holidays.
• Gympass access for wellbeing coaching and budget management.
• Four-week fully paid sabbatical after four years.
• 4 to 4.5 months of fully paid parental leave.
• Sponsored access to Bright Horizons child care, backup care, and elder care.
• Fertility support through Carrot and a $4,000 reimbursement for fertility-related expenses.
• 401(k) match of up to 2% after 90 days.
• Up to $1,000 professional development reimbursement per calendar year.
• $200 annual donation matching.

Work Environment: Flexible work arrangements, with many team members working fully remote and others in a hybrid model from New York City offices. The company emphasizes high accountability, rapid growth, direct feedback, process creation, experimentation, and innovation.

Application Details: Applicants are asked whether they are eligible to work in the U. S. , whether they will require visa sponsorship, whether they can commit to the Monday-Friday 9 AM-5 PM EST schedule, whether they are fluent in Italian and English, which independent licensure they hold, whether they have an NPI number, and for their city, state, and zip code.

Equal Opportunity Statement: Spring Health states that it is an equal opportunity employer and provides accommodations for qualified individuals with disabilities and disabled veterans.