100% Remote Work Worldwide (except from Germany)

Contact Heroes is launching a new, expanded inbound customer service project for a major well-known mobile network provider, focusing on prepaid customers.

We are looking for reliable, motivated freelancers from around the world who live outside Germany and want to support us long-term in phone-based customer service.

If you live abroad and want to work fully remote as a freelancer, this is the right opportunity for you.

**Responsibilities**
What you can expect:
– Answering incoming calls about prepaid plans, SIM cards, top-ups, and general technical questions
– Clear project structures with fixed points of contact
– Flexible working hours within the project framework—you decide when you work
– Pay per hour or per productive minute (depending on the project model)
– 100% remote: work from anywhere in the world (except Germany)

**Qualifications**

1. Legal and formal requirements:
– Freelance/self-employed status in your country of residence
– Place of residence outside Germany
– Ability to issue valid invoices to international clients
– Compliance with country-specific tax regulations

2. Technical and personal requirements:
– German language skills at C1/C2 level
– Prior experience in phone-based customer service is an advantage
– Independent and well-structured way of working
– Willingness for long-term collaboration

3. Technical requirements:
– Stable internet connection (at least 50 Mbit/s)
– Headset, two monitors, webcam, and a high-performance PC
– A quiet, dedicated workspace at home
– Confident and routine use of web-based tools

**Benefits**
What we offer:
– A long-term large project with steady working volume
– Attractive and fair compensation depending on the project model
– Personal support from an experienced team
– High flexibility: free choice of your working hours

Ready to become a Hero?

Apply now—we look forward to welcoming you to the project.