100% Remote – EU (Excluding Germany)

Hello! Contact Heroes is launching a major new prepaid customer support initiative for a well-known mobile communications provider. This is an inbound customer service role.

We’re seeking dependable, motivated freelancers based in the EU (outside Germany) who can support us long term with inbound customer inquiries.

If you live and work outside Germany and want to work remotely as a self-employed freelancer, this opportunity is ideal for you.

**Responsibilities**
What you can expect:
– Answering incoming calls about prepaid products, plans, SIM cards, top-ups, and basic technical issues
– A professional project setup with dedicated points of contact
– Flexible working hours within the project schedule—you choose when to work
– Hourly pay or pay per productive minute (depending on the project model)
– Fully remote work from anywhere in the EU (except Germany)

**Requirements**
1. **Legal and administrative requirements:**
– Freelance/self-employed status in your country of residence
– Residence outside Germany
– Ability to issue legally compliant invoices to international clients (including us)
– Responsibility for fulfilling tax obligations in your home country

2. **Professional and personal requirements:**
– German proficiency at C1/C2 level
– Experience in phone-based customer service is an advantage
– Ability to work independently with strong organizational skills
– Interest in working on the project long term

3. **Technical requirements:**
– Stable internet connection (minimum 50 Mbps)
– Headset, two monitors, webcam, and a high-performance PC
– A quiet, private home office with no third-party access or visibility
– Comfortable and confident use of web-based tools

**Benefits**
Why you’ll like it here:
– A long-term major project with consistent demand
– Competitive, fair compensation depending on the project model
– Backing from an experienced team
– High flexibility—you manage your own schedule

Ready to become a Hero?

Apply now—we look forward to working with you!