Limitless Technology is looking for a live chat customer support specialist who is passionate and empathetic to join our worldwide network of remote freelance professionals.

In this role, you represent one of the most well-known video game brands in the world. You’ll work alongside hundreds of other players, using your expertise to deliver a smooth, high-quality experience for gamers through fast, clear, friendly chat support. You’ll answer questions, help resolve issues, and ensure every customer interaction is easy and enjoyable.

– Fully remote, freelance position, paid hourly
– Available shifts Monday to Friday, currently 9:00 AM to 6:30 PM (UTC)
– Hourly rate of $5 to $20 (depending on your location), plus additional performance bonuses based on quality and volume
– You choose your schedule
– To stay on the team, you must maintain an average of at least 20 hours per week and complete 100+ chat conversations
– Over time, we’ll expand support to all global markets and offer 24/7 shifts to maximize your flexibility

This position is ideal for someone who enjoys helping users and values flexibility in both scheduling and work style.

Your responsibilities
– Communicate with customers through chat to answer questions, resolve problems, and guide them to solutions
– Provide accurate, high-quality support in line with service standards, the brand tone, and its values
– Escalate complex cases to specialized teams when needed
– Keep clear, consistent notes for each interaction
– Stay up to date on product updates, service information, and policies to deliver relevant support
– Share feedback about recurring issues to help improve the overall customer experience

What you bring
– Proven customer support experience, ideally through chat or digital support
– Strong written English skills, with excellent spelling and grammar
– Ability to use multiple tools and systems at the same time
– Strong attention to detail, empathy, and problem-solving skills
– Reliable internet connection and your own computer
– Flexibility with different shifts, including evenings or weekends if required
– Additional client requirements, such as an active PSN ID that has been in good standing for at least 1 year, 8+ hours of gaming per month, and no community bans within the last 12 months
– At least one 64-bit Windows 11 device (Mac and Chromebook support will be added soon)

Why Limitless
At Limitless Technology, we connect global brands with talented freelance experts who deliver exceptional customer experiences. You’ll be part of an innovative platform that helps people work independently—while supporting some of the most exciting companies in the world.

Join our team and help redefine customer support—flexible, rewarding, and human.