We’re hiring a **Technical Customer Support Specialist** to join our team. In this role, you’ll be the first point of contact for our customers, helping them via chat and email only (no phone support). You’ll answer questions, troubleshoot problems, and help ensure a great customer experience.

This is a fully remote position. If you’re based near Nantes, you may occasionally visit our office.

## What We’re Looking For
– **Fluency in English and French is required:** English is our main working language, so clear written and verbal communication is essential. We’re also expanding our support for French-speaking customers. Additional languages are a plus.
– **Technical understanding:** You don’t need to be a developer, but you must have a strong grasp of technical concepts (e.g., HTML/CSS). This role is not for on-the-job onboarding—please come prepared.
– **Experience supporting customers through live chat:** You should be comfortable managing multiple conversations at once and delivering fast, accurate, helpful answers in a high-paced environment. Experience with live chat tools is strongly preferred.
– **Experience with B2B and support software:** You should understand how SaaS products work and have experience using or supporting B2B customer support tools such as help desks, CRMs, or ticketing systems.
– **Collaborative mindset:** Empathy, kindness, active listening, and teamwork are key. You’ll thrive with us if you enjoy working together and maintaining a positive atmosphere.
– Strong **communication** and **problem-solving** skills.
– **Bonus:** Fluency in an additional European language.

## What Makes Crisp Different?
– **Everyone supports customers:** Even our developers join customer support to stay close to user needs.
– **Helpful meetings:** We keep meetings focused and limited, so you can spend more time on meaningful work.
– **No personal KPIs:** We trust you to do excellent work without micromanagement or excessive performance pressure.

## Contract Details
– **In France:** If you’re based in France, you’ll be hired on a **standard employment contract (CDI)**.
– **Outside France:** If you live outside France, you’ll work under a full-time **freelance service contract**. You’ll need to qualify as an independent contractor in your country and be able to issue invoices.

## Who Can Apply?
– You must be located in **EU time zones**.
– Availability **immediately** is a plus.
– Fluent in **French** and **English**.

## Compensation & Benefits
– The salary range is **€30K–€35K gross per year**, depending on experience.
– Work with a diverse, remote-first team that values work-life balance and flexibility.

To apply, please send your resume and a short note explaining why you want to join Crisp. For more information, contact **jobs@crisp.chat**.