Contentsquare is an all-in-one experience intelligence platform built to be simple for anyone who cares about digital journeys. With a flexible, scalable platform, organizations quickly gain a deep understanding of their customers’ end-to-end online experience.

We are a global leader in experience analytics, with a growing presence across 15 offices worldwide. We’re committed to long-term growth and are looking for team members who want to create real impact and help us scale even further.

Our goal is to build an inclusive workplace where everyone learns and succeeds. Contentsquare has fostered a community of people who are bold, thoughtful, and intentional. We invite you to help us make complexity easier—for our customers, their customers, and for each other.

Important note: Watch out for scammers who may pretend to be from Contentsquare. We will never ask you for money or contact you through unsolicited text messages. Any communication from our internal Talent Acquisition team will come only from our https://contentsquare.com domain or @contentsquare-ext.com. For more information, please visit our careers blog.

About the role:
The Strategic Enterprise Success Manager is part of our GTM Strategy organization within the Enterprise Customer Success EMEA team. This position manages a portfolio of 15–25 high-touch enterprise accounts in France and Switzerland. You own the full customer lifecycle—from onboarding and driving strategic adoption to executive engagement, and creating the conditions needed for renewal and expansion. You will serve as a trusted advisor, combining deep product knowledge, data-driven account management, and a consultative approach to deliver measurable business results. Internally, you will collaborate and coordinate with all post-sales teams, including onboarding, sales, professional services, customer experience, and partnerships.

What you will do:
– Build trusted relationships with operational and executive stakeholders, advising on high-impact digital business topics.
– Create data-driven success plans aligned with clients’ Key Business Objectives, mapping the right contacts across accounts to support strong retention.
– Drive adoption of all Contentsquare products (including Product Analytics—powered by Heap acquisition), helping teams use event-based and retroactive behavioral data to improve user activation, feature adoption, and retention across web and mobile.
– Lead and guide customers in adopting Contentsquare’s AI-powered features (Sense Analyst, MCP integration), helping move from platform-dependent workflows to AI-native insight across tools such as Claude, ChatGPT, Microsoft Copilot, and others.
– Work with data-mature customers on Data Connect (behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, and Microsoft Fabric) to unlock value within their existing data ecosystems through cross-functional collaboration.
– Drive renewals and develop upsell/cross-sell strategy in close partnership with Sales, identifying expansion opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics.
– Use data proactively to track portfolio performance and anticipate critical situations.
– Maintain best-in-class use of CS tools (Gainsight, Salesforce, Tableau, and Dust) and work with peers to continuously improve processes.
– Stay current on market trends and the wider technology landscape (analytics, AI, and data warehouses), and represent Contentsquare as a public speaker internally and externally.

About you:
– 5+ years of experience in high-touch enterprise Customer Success, Account Management, Senior Consulting, or strong expertise with Contentsquare and/or standard analytics products.
– Demonstrated ability to build long-term relationships with both C-level and operational stakeholders.
– Exceptional written and verbal communication in French and English (additional European languages are a plus).
– Strong understanding of the analytics space: Digital Experience Analytics, Product Analytics (event-based and retroactive), A/B testing, and data-driven product development.
– Familiarity with the modern data and AI ecosystem, including data warehouses (Snowflake, BigQuery, Databricks) and LLM-based tools (ChatGPT, Claude, Microsoft Copilot).
– Experience working with Sales to drive growth, with a proactive, structured approach and a strong sense of ownership.
– A passion for technology, AI-powered products, and the SaaS business model.

Why you should join Contentsquare
We support our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We regularly review the perks we offer to ensure they meet employees’ needs.

A few highlights include:
– Virtual onboarding, Hackathons, and opportunities to connect with your team and global colleagues both in person and remotely each year
– Flexibility in working arrangements, including hybrid and remote policies
– Generous paid time off (varies by location)
– Lifestyle allowance
– A Culture Crew in every country where we operate to organize regular activities so employees can get to know each other and build connections outside of work
– Stock options for every full-time employee, so you can share in the company’s success
– Multiple Employee Resource Groups that provide a safe space for individuals with shared identities, life experiences, or allies to connect, support one another, and advocate for issues they care about
– Additional benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified candidates will be considered for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare only for recruitment purposes. Please read our Job Candidate Privacy Notice to learn more about data protection at Contentsquare and your rights. You can exercise your rights through our Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI-assisted tools to help review and screen applications. All hiring decisions are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.