ModSquad works with top global brands and is seeking exceptional customer service professionals.

Do you have experience handling customer questions through tickets or email?
Do you enjoy working from home with flexible hours?
If so, ModSquad invites new Mod contractors to join our network.

If you’re excited to work on challenging tasks for well-known clients, ModSquad is the right place for you. Our customers include recognizable, innovative brands that require outstanding support—and we deliver exactly that.

Our Mods bring expertise, energy, and commitment every day. They help customers find the right solutions, resolve issues, and support users in getting the most from the products and services offered by our clients. New project opportunities are available now, with more coming soon.

Hourly rate:
Discussed during the interview.

Project hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

We’re looking for:
• A customer-first mindset
• Enthusiasm for TV and film
• Technical support experience
• Knowledge of Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across different apps and platforms
• Professional-level English
• Availability to work 8 hours on February 9

Requirements:
• Your own laptop or desktop running Windows 10 or newer
• A reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your smartphone

You’ll receive:
• Opportunities to support major global clients, including the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, discussed during the initial conversation
• Paid onboarding

Tip: Please take your time when applying. Thorough, well-written responses improve your chances of being selected for an interview.

Note: Chromebooks are not supported for ModSquad projects.

About ModSquad:
ModSquad provides Managed Digital Engagement Services worldwide. With a network of 10,000+ Mods, we support customers, moderate content, manage communities, and handle social media for leading brands such as the NFL, Zendesk, and Topps. We help businesses strengthen customer relationships. With Mods in more than 70 countries and supporting 50+ languages, we’re a trusted partner in digital engagement.

ModSquad is an equal-opportunity employer and reviews all applications without regard to legally protected characteristics.

Compensation depends on the client and is not negotiable. Specific rates are provided during the interview and may vary based on location, task complexity, and relevant experience. This job posting is not intended for individuals residing in California, Colorado, New York, or Washington.