ModSquad partners with leading global brands and is looking for excellent customer service professionals.

Do you have experience handling customer inquiries via ticket or email?
Do you enjoy working from home with flexible hours?
If so, ModSquad invites new Mod contractors to join our network.

If you want to take on exciting tasks for well-known clients, ModSquad is the right place for you. Our customers are recognizable, innovative brands that expect outstanding support—and that’s exactly where we shine.

Our Mods bring expertise, positive energy, and dedication every day. They help customers find the right solutions, resolve issues, and assist users in getting the most out of the products and services of our clients. New project opportunities are already available, with more to come.

Hourly rate:
Discussed during the interview.

Project hours (Pacific):
24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Customer-focused mindset
• Enthusiasm for TV and film
• Experience in technical support
• Knowledge of Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across different apps and platforms
• English at a professional level
• Availability for 8 hours on February 9

Workplace requirements:
• Your own laptop or desktop with Windows 10 or newer
• A reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your smartphone

What you’ll get:
• Opportunities to work with major global clients such as the NFL, Vimeo, and Topps
• Flexible self-scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, discussed in the initial conversation
• Paid onboarding

Tip: Take your time with your application. Complete, well-written responses increase your chances of being interviewed.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides Managed Digital Engagement Services worldwide. Our network of over 10,000 Mods supports customers, moderates content, manages communities, and handles social media tasks for leading brands such as the NFL, Zendesk, and Topps. We help businesses build strong customer relationships. With Mods in more than 70 countries and over 50 languages, we’re a trusted partner in digital engagement.

ModSquad is an equal-opportunity employer and reviews all applications without regard to legally protected characteristics.

Compensation varies by client and is non-negotiable. The specific rates are provided in the interview and depend, among other things, on location, task complexity, and relevant experience. This job posting is not intended for individuals who reside in California, Colorado, New York, or Washington.