Business Wire, a Berkshire Hathaway company, is the global leader in press release distribution and regulatory disclosure. We are working to transform how organizations engage with their audiences—and we’re just getting started.

Organizations of all sizes rely on us to accurately share important news and multimedia, while driving social engagement that connects them with their target audiences.

About the Role
A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving issues related to computer hardware, operating systems, applications, networks, and peripherals. This role also participates in incident escalations and collaborates with various technical teams.

The ideal candidate brings a broad range of experience, strong technical and functional skills, a consultative approach, and a proven history of delivering excellent customer service.

What You’ll Do
• Support end-user technology across a variety of applications and devices (Windows and Mac)
• Respond promptly and professionally to IT service requests via chat, phone, email, or ticketing system
• Manage macOS and Windows devices using Jamf and Microsoft Intune, ensuring compliance and proper configuration
• Deploy and maintain software packages and application versions, including testing updates before release
• Support zero-touch provisioning for Mac and Windows devices, enabling automated enrollment, configuration, and security enforcement
• Assist with endpoint and user lifecycle processes through scripting and workflow automation
• Manage OKTA for user provisioning, MFA policies, group assignments, and application access
• Configure and maintain SAML and OIDC SSO integrations for secure access to business applications
• Install, configure, and maintain IT hardware and software in accordance with company standards, and maintain technical documentation
• Provide technology training
• Document work in the ticketing system and maintain IT inventory
• Escalate more complex issues to senior IT staff or management
• Manage entitlement enrollments and removals
• Perform other duties as needed

What You’ll Need
• 4 years of IT Service Desk experience
• Strong technical skills supporting Microsoft and Mac desktops and networks
• Experience with common software such as Windows/Mac OS, Office 365, Active Directory, VPN, antivirus tools, and Okta
• Experience with IT service management tools like Jira and knowledge of ITIL best practices
• Experience with device management tools such as Jamf and Intune
• Ability to work independently and collaboratively
• Strong troubleshooting skills under pressure, with the ability to manage multiple priorities while maintaining excellent customer service
• Ability to learn new technologies
• Basic scripting knowledge
• Certifications such as CompTIA A+, CompTIA Net+, ITIL, or Microsoft 365 are a plus

What We Offer
• A base salary range of $70K–$75K per year, with final offers based on factors such as education, experience, skills, internal equity, and market data
• Remote work options
• Excellent health benefits starting on day one
• A $100 monthly fitness allowance, tuition reimbursement, and enhanced mental health resources
• A 401(k) with a strong company match and annual profit-sharing (based on company performance)
• PTO, floating holidays, a wellness day, a birthday day off, and more

A pre-employment background check is required after an offer is accepted. Business Wire is proud to be an equal opportunity employer and is committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the San Francisco Fair Chance Ordinance and similar laws, Business Wire will consider qualified applicants with arrest or conviction records.