EmpowerDB is a web-based database primarily used by domestic violence and sexual assault service providers to collect, manage, analyze, and report on their work. Each organization that uses EmpowerDB has a customized system tailored to its specific needs. In addition to being secure, user-friendly, and versatile, what truly sets EmpowerDB apart is the highly personalized, comprehensive support we provide to every customer.

We are looking to hire a full-time customer support representative to join our team. We offer a flexible schedule, but the working hours should generally fall within the typical Monday–Friday 9:00 a.m.–5:00 p.m. ET timeframe. The exact schedule can be adjusted slightly to accommodate the team member’s time zone. However, we will only consider candidates located in North or South America.

**Responsibilities**

**Tier 1 Technical Support**
The successful candidate will be trained to identify and address the common technical issues our customers face. While no advanced technical experience is required, strong comfort with technology is essential.

As a customer support specialist, you will provide timely, professional help to customers. If a customer’s issue requires more advanced technical support, you will collect all relevant details in an organized way and escalate the problem to the appropriate team member.

**Report Building**
In addition to technical support, this role includes building reports for customers. You must be able to create simple queries that help customers review demographic and service data.

We will train the new hire on EmpowerDB’s report tool, a user-friendly drag-and-drop platform that does not require any programming knowledge.

To excel, you should have strong analytical skills and be able to interpret and present data clearly and concisely. Attention to detail and a strong commitment to accuracy are also critical.

**Qualifications**
– Fluency in English
– Strong writing and communication skills
– Ability to work in a team and multitask while working from home
– Prior customer service experience
– Prior database or other technical experience is a plus, but not required
– Reliable internet connection

**Salary & Benefits**
The starting salary will be between $1,000 and $2,000 USD per month, depending on qualifications and skill level. You will receive two weeks of paid vacation in your first year, and three weeks for each year after that. This role is classified as an independent contractor position, so no additional financial benefits will be provided.

**To Apply**
To apply, please introduce yourself and submit your resume/CV to the email address listed below.

Along with your application, we ask that you demonstrate your ability to create basic queries using our report-building tool. This helps us understand your technical skills and determine whether you’re a good fit.

Please follow these steps:
1. Visit our [homepage](https://www.empowerdb.com) and click the “Demo” link to log into the demonstration version of EmpowerDB. Follow the instructions to log in.
2. After logging in, click “Reports” in the top-right corner of the page.
3. Scroll to the “All-in-One Reports” section and click “New All-in-One Report.”
4. Use the report-building tool to create three basic queries based on the prompts below.
5. When you’ve finished, send us the links to each report.

We recommend watching our [Basic Skills Training video](https://www.youtube.com/watch?v=2a6jiM5Xb2A&feature=youtu.be) for tips on using the report-building tool. You do not need to watch the Advanced Skills Training video to complete this task.

Please send links that include the answers to these three queries:
1. What are the emails and phone numbers of clients active in Shelter and Transitional Housing in 2022?
2. What was the total number of “Direct Time Spent” hours for “Activities: Services” provided to all clients in January 2023?
3. What is the “Demographics” ⇒ “Race” information for clients active in all programs since the beginning of this year who either have an “Address/Location: Location” of Boston, Massachusetts OR have a “Demographics: Homeless” value of “Yes”? (Bonus points if you can show this in aggregate.)

Thank you for considering EmpowerDB as a potential employer. We appreciate your interest and look forward to reviewing your application.

To help ensure a fair and efficient hiring process, please contact us only via the email address provided above. Please refrain from calling or contacting other team members about this position.