Passionate about technology?

Imagine helping to build one of the world’s most high-performing SaaS, software, or hardware solutions.

Join our team as a Customer Support Consultant and work from home in a multicultural, multilingual environment. Develop your skills and take on exciting challenges with a people-first management style.

Curious about what the role includes? Here’s what you’ll be doing.

Your responsibilities:
– Provide outstanding customer support via chat and email
– Handle customers’ everyday questions about Shopping Protection subscriptions
– Explain subscription details, including offers, changes, and cancellations
– Answer product questions and share updates on order status
– Process refunds related to our own charges
– Assist with connection problems or account access issues
– Provide clear, accurate information about billing, terms, and subscription options

What you bring:
– Strong English skills (at least C1 in both spoken and written communication)
– Mandatory: e-commerce customer support experience
– A customer-focused, responsible approach
– Excellent communication and relationship-building skills
– Patience and resilience when handling complex cases or difficult customers
– Your own laptop or PC (minimum 8 GB RAM) and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload)

Bonus points if you have:
– Experience with Shopify and Gorgias

Benefits and perks:
– Flexible working hours
– Work from home 100%
– Inclusive international environment
– Paid in USD
– Bonuses for referring friends
– Paid intensive training and a trial period
– Healthy work-life balance
– Supportive management focused on long-term growth and teamwork
– Opportunities for personal development

*Note: Details in this section may vary depending on your contract. Some benefits typically apply to employees, and independent contractors may not be eligible for all benefits. If you’re selected, your agreement will clearly state specific terms such as compensation, benefits, and working conditions.

About us:
SupportYourApp is a Support-as-a-Service company that delivers secure technical support, customer service, and CX solutions to technology businesses worldwide.

We work with customers in more than 30 countries and support over 60 languages.

Since 2010, we’ve grown into a leading provider of premium outsourced customer service and expanded to 8 global locations.

We treat our team with the same care we offer our customers—through unlimited support, a tailored approach, and a truly positive experience.

We welcome people from all backgrounds and all experience levels. Apply to join our team and send your CV in English, highlighting your standout skills.

Learn more on our website: www.supportyourapp.com

LEGAL NOTICE
We are a multinational company with impartial views. Candidate evaluations are not influenced by any protected characteristic such as race, gender, skin color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected reason related to access to opportunities and benefits.

Your personal data will be processed in line with SupportYourApp’s Candidate Privacy Notice