Excited about technology?

How would you like to be part of one of the world’s leading SaaS, software, or hardware solutions?

Join our team as a Customer Support Consultant and work from home in a multicultural, multilingual environment. Build your skills and achieve challenging goals with a management approach centered on “People First.”

Curious to learn more? Here’s what the role involves.

What you will do:
– Provide excellent customer support via chat and email
– Handle daily customer inquiries about Shopping Protection subscriptions
– Answer subscription questions, including plan inquiries, changes, and cancellations
– Respond to product questions and provide updates on order status
– Process refunds related to our own fees
– Assist with login issues or account access problems
– Deliver clear and accurate information about billing, terms, and subscription conditions

What you should bring:
– Strong English skills (at least C1 in speaking and writing)
– Required: experience in customer support for e-commerce
– Customer-focused and responsible working style
– Excellent interpersonal skills
– Patience and resilience when dealing with complex cases or difficult customers
– Your own laptop or computer (minimum 8 GB RAM) and a stable internet connection (at least 50 Mbps download and 40 Mbps upload)

It’s a plus if you have:
– Experience with Shopify and Gorgias

Benefits and perks:
– Flexible working hours
– Option for full remote work
– Inclusive international environment
– Paid in USD
– Bonuses for referring friends
– Paid intensive training and a trial period
– Work-life balance
– Supportive, growth-oriented management and long-term collaboration
– Opportunities for personal development

*Details in this section may vary depending on your contract terms. Some benefits typically apply to employees; independent contractors may not be eligible for all benefits. If you’re selected, the specific terms—such as compensation, benefits, and working conditions—will be clearly stated in your agreement.

Who we are:
SupportYourApp is a Support-as-a-Service company providing secure technical support, customer service, and CX services for technology companies worldwide.

We work with customers from over 30 countries and support 60+ languages.

Since 2010, we’ve grown into an industry leader in premium outsourced customer service and expanded to 8 locations worldwide.

We treat our team with the same care we offer our customers—through unlimited support, a personal approach, and a truly positive experience.

We welcome people from all backgrounds and all experience levels. Apply to join our team and send your CV in English, highlighting your outstanding skills.

Visit our website: www.supportyourapp.com

LEGAL NOTICE
We are a multinational company with unbiased views. The evaluation of candidates is not influenced by protected characteristics such as race, gender, skin color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected reason related to access to opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice