PeopleGrove is looking for a driven, experienced Director of Implementation Services to onboard our higher education partners using our advanced product suite. If you thrive in fast-paced environments, care deeply about helping others succeed, and enjoy turning complex challenges into meaningful results, this role is for you.

The Director of Implementation Services will lead a team of implementation specialists responsible for PeopleGrove products and solutions. You will ensure projects are delivered on time and within budget, while maintaining high customer satisfaction. The position requires senior leadership and strong cross-functional collaboration to achieve operational excellence and measurable outcomes.

**What You’ll Do**
– Implement PeopleGrove’s Product Suite by overseeing successful deployments across the customer portfolio
– Drive operational excellence and consistency in project management
– Become highly proficient in PeopleGrove product features and support implementation and configuration work as needed
– Manage resource planning and capacity to ensure delivery readiness
– Improve PeopleGrove’s project delivery methodology and ensure adoption by internal and external stakeholders
– Lead escalated projects both internally and with customers
– Identify risks early and develop mitigation strategies
– Contribute to sales efforts by ensuring proper scoping and resourcing
– Partner cross-functionally to set clear stakeholder expectations
– Coach and mentor PeopleGrove consultants to help clients manage scope, timelines, and deliverables—supporting long-term customer success beyond initial onboarding
– Build strong relationships across teams and with customers
– Produce key customer references through high-quality delivery
– Support creation of Statements of Work and approval of Change Orders
– Use an ownership mindset to navigate business challenges and achieve organizational goals
– Travel to customer sites as needed

**Enhance Customer Retention and Engagement**
– Work with Customer Success to promote new features, gather feedback, and share success stories to improve customer satisfaction
– Collaborate with Customer Success and Learning teams to design user adoption and renewal/engagement campaigns
– Ensure strategies and playbooks align with the overall go-to-market approach

**Leadership and Team Development**
– Support team growth by mentoring and collaborating with cross-functional partners, fostering a culture of innovation, learning, and high performance
– Provide guidance and leadership to help junior team members expand responsibilities and grow in their careers

**Who You Are**
– 7–10 years leading consulting services delivery teams in a SaaS environment
– Proven experience with forecasting, resource allocation, and capacity planning
– Strong analytical thinking and systems-level perspective
– Ability to translate details into a broader strategic view
– Experience adapting to rapidly changing products and evolving customer needs
– Track record of building high-performing teams and addressing underperformance
– Experience with risk mitigation and escalation management
– Strong leadership presence in presentations and communications

**Preferred**
– Master’s degree in business, technology, or a related field, or an equivalent combination of education and relevant experience
– Experience in higher education technology

**Perks & Benefits**
– Competitive salary plus annual bonus
– Flexible PTO and hybrid/remote work options
– Comprehensive medical, dental, and vision coverage
– 401(k) with generous company match and financial planning
– Company-paid life and disability insurance
– Collaborative, purpose-driven culture

As a trusted leader in student and alumni engagement, experiential education (clinical and non-clinical), and career readiness, PeopleGrove + CORE Higher Education Group helps colleges and universities achieve real outcomes. By focusing on meaningful engagement and simplifying the complexities of experiential learning, the company partners with institutions to prepare students for career success and beyond. With more than 16 years of industry leadership and a team of 100+ professionals, PeopleGrove + CORE delivers innovative software that scales and optimizes programs, including mentorship, career readiness, competency tracking, and smooth student placement and progress monitoring in clinical settings.

The platform supports programs of all sizes—from small cohorts to tens of thousands. At the core of our mission is the belief that career success is built on meaningful experiences and human connection. By combining AI-powered tools with high-touch engagement, we help institutions personalize, streamline, and scale their efforts, creating lasting value for students, alumni, and the communities they serve through experience, connection, and ongoing support.