Looking for a draining call centre role?
Yeah, neither are we.

We’re not about scripts or box‑ticking. We’re here to challenge the norm and make energy better for customers and for the planet. That means real conversations, real problem‑solving, and real impact.

Your team will be a brilliant mix of curious, motivated people who care just as much as you do about changing the industry. No egos, no corporate nonsense—just smart, passionate people working together.

It’s not always easy, but it’s definitely rewarding. We move quickly, things evolve often, and just when you think you’ve cracked something, something new comes along. If you thrive in a fast‑moving environment and enjoy a challenge, we’ll support you every step of the way.

What you’ll do:
• Make energy simple by cutting through the jargon and helping customers understand their bills, meters, and tariffs.
• Resolve issues quickly and confidently, whether it’s billing problems, meter concerns, or complex energy questions.
• Provide full support by phone or email, managing each query from beginning to end—including complaints.
• Think on your feet. No scripts—just genuine conversations and practical solutions.
• Treat every customer with warmth and care, going the extra mile.
• Make a meaningful difference by helping customers in difficult situations or guiding them toward greener choices.
• Work from home with flexible hours while staying connected to an encouraging, inspiring team.

Who we’d love to hear from:
• People who genuinely enjoy delivering excellent customer service.
• Those who are curious, adaptable, and eager to learn.
• Team players who lift each other up.
• Individuals who care about the planet and a greener future.
• Natural problem‑solvers who notice issues and resolve them.
• People who stay calm under pressure and handle challenging calls with confidence.
• Those who show empathy and support customers who may be struggling or vulnerable.

What’s in it for you?
• Remote working and flexible hours—half your hours between 9am and 5:30pm, the rest when it suits you.
• EV salary sacrifice scheme.
• Share options.
• Weekly team catch‑ups.

Sound like your kind of place? We’d love to hear from you.

About the role:
Location: Remote
Start date: As soon as possible
Salary: £24,900
Hours: 37.5 per week across mornings, evenings, and weekends

Our hiring process usually takes up to four weeks, but we can adapt where needed. Here’s what to expect:

First Stage Interview – Chat with a team member or submit recorded answers at a time that works for you.
Prep Call – A Talent Team member will walk you through everything you need to know before the Discovery Day.
Discovery Day – Meet future colleagues, join group tasks and role plays, take part in one‑to‑one interviews, and get a real sense of the role and culture.
Final Interview – Visit the office, meet two leaders, ask questions, and see the environment for yourself.

You’ll stay in contact with our recruitment team throughout, and your recruiter will guide you through each stage. Have questions? Email us at hiring@octoenergy.com.

Ready to build a career with us? We want you to feel fully supported. If you need any adjustments or have particular preferences, just let us know and we’ll tailor the process to you.