Looking for a stressful call‑center job?
Yeah, neither are we.

We’re not here to follow scripts or tick boxes. We want to change things and make energy better for our customers – and for the planet. That means real conversations, real problem‑solving and real impact.

Your team? A fantastic group of curious, committed people who care about transforming the industry just as much as you do. No egos, no corporate buzzwords – just smart people working together.

It’s not always easy, but it’s worth it. We move fast, things change quickly, and just when you’ve mastered something, something new comes along. If you thrive in a fast‑paced environment and love a challenge, we’ll have your back all the way.

What you’ll be doing:
• Make energy easy to understand by breaking down jargon and explaining bills, meters and tariffs.
• Solve problems quickly and confidently – whether it’s billing questions, meter issues or tricky energy topics.
• Provide full support by phone or email, handling each case from start to finish – complaints included.
• Think on your feet. No scripts – just genuine conversations and practical solutions.
• Treat every customer with the same care you’d show your own grandmother – warm, attentive and helpful.
• Make a real difference by supporting people in tough situations or helping them make more sustainable choices.
• Work from home, with flexible hours and a supportive, inspiring team behind you.

Who we’d love to meet:
• People who genuinely enjoy offering great customer service.
• Those who ask questions, embrace change and love learning new things.
• Team players who support others.
• People who care about the planet and a greener future.
• Natural problem‑solvers who spot challenges and tackle them head‑on.
• Individuals who stay calm under pressure and handle tough conversations with confidence.
• Empathetic people who can support customers facing difficulties or who are especially vulnerable.

What we offer:
• Remote work and flexible hours – half your time between 9:00 and 17:30, the rest whenever works for you.
• EV salary‑sacrifice scheme.
• Share options.
• Weekly team meetings.

Sound like your kind of place? We’d love to meet you.

About the role:
Location: Remote
Start date: As soon as possible
Salary: £24,900
Hours: 37.5 per week, spread across mornings, evenings and weekends

Our hiring process usually takes up to four weeks, but we adjust where we can. Here’s what to expect:

First chat – Speak with a team member or send recorded answers whenever it suits you.
Preparation call – A talent team member will walk you through everything you need for Discovery Day.
Discovery Day – Meet future colleagues, take part in group tasks, role‑plays and one‑to‑one conversations, and get a feel for the role and culture.
Final interview – Visit the office, meet two leaders, ask questions and experience the environment yourself.

Throughout the process, you’ll stay in touch with our recruiting team, and your contact person will guide you every step of the way. Questions? Email us at hiring@octoenergy.com.

Ready for a career with us? We want you to have everything you need to shine. If you need adjustments or have specific requests, just let us know – we’ll shape the process to fit you.