We are seeking a dynamic team member to champion improvements and excellence across our customer support programs. The ideal candidate will bring strong experience in customer support, process management, and technical writing. This role will focus on designing, documenting, and enhancing end-to-end support workflows, with an emphasis on better customer outcomes through improved processes grounded in operational and customer insights.

How You’ll Make an Impact:
• Create and maintain customer support workflows for Tinder and other Match Group brands, ensuring agents have clear, well-structured guidance.
• Lead process optimization efforts informed by day-to-day operational knowledge and agent and customer feedback to ensure practical, value-driven solutions.
• Identify bottlenecks, inefficiencies, outdated content, and opportunities for improvement through regular feedback cycles with relevant teams.
• Leverage behavioral and operational data to gain a deep understanding of customer needs and preferences.
• Partner with operations, training, quality, and knowledge teams to roll out new or updated workflows and support agent adoption.
• Develop ideas for enhancing the support experience through new technologies, tools, or workflow improvements.

We Could Be a Match if You Have:
• 3–5 years of experience in customer service, process improvement, or technical writing.
• A proven ability to understand complex processes and translate them into scalable, actionable workflows.
• Strong writing skills focused on clarity, usability, and consistency.
• A solid grasp of customer insights and the ability to convert qualitative and quantitative feedback into meaningful process improvements.
• A collaborative mindset and experience working across operations, quality, training, legal, product, and other teams.
• Strong organizational skills with the ability to balance multiple projects and priorities.

Why Match Group?
Our mission is simple: to help people find love and happiness. We value our employees and understand the importance of life’s key moments. Here are some of the benefits we offer:

Mind & Body – Comprehensive medical, mental health, and wellness benefits to support your overall well-being.
Financial Wellness – Competitive pay, a 100% employer match on 401(k) contributions up to 10% (capped at $10,000), and an employee stock purchase program to support your financial future.
Unplug – Generous PTO and 14 paid holidays so you can recharge.
Career – An annual training allowance for professional development, plus ERG opportunities and events to help you stay connected and empowered.
Family – Support for all family types, including 20 weeks of fully paid parental leave, fertility, adoption, and childcare resources, along with pet insurance and discounts.
Company Gatherings – Fun social events and company activities to build connection and belonging.

We are proud to be an equal opportunity employer and value the diverse perspectives that strengthen our company. We do not discriminate based on any protected characteristic, period.

If you need a reasonable accommodation during the hiring process, such as for testing or interviews, please indicate this by selecting “Yes” in the accommodation request field. If you advance to the interview stage, we will contact you to discuss your needs.

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