We are seeking an experienced Customer Support Virtual Assistant.

Working hours: 8 hours per day, 6 days a week (Sundays off, 4-hour shift on Saturdays)

Time zone: UTC +2 (Croatia time)

Shift: 8:00 AM to 4:00 PM

Salary: 550 USD fixed, plus performance-based bonuses that can reach up to an additional 1000 USD per month.

Do not apply unless you meet all of the following requirements:
• English level: Advanced (C1–C2)
• Shopify: Advanced experience managing and operating Shopify
• Shipping labels: Experience using DHL and UPS label systems
• Sales: Strong sales background
• Negotiation: Proven negotiation abilities
• Graphic design: Advanced Photoshop skills and basic Illustrator knowledge
• Office tools: Advanced Microsoft Word and Excel skills
• Communication platforms: Experience using Slack and the Gorgias app
• Social media: Ability to manage social media accounts
• Customer support: At least 3 years of customer service experience
• Dispute resolution: Ability to handle disputes on PayPal and Stripe
• Geography: Strong knowledge of global address formats
• Calls: Experience with follow-up and sales calls
• Copywriting: Ability to create persuasive written content
• Live chat: Experience providing live chat support
• Technical reliability: Stable high-speed internet with no power or signal issues

Job overview:
We are looking for a committed and highly skilled Customer Support Virtual Assistant to join our team. The ideal candidate will have excellent English skills, extensive customer support experience, and strong proficiency with digital tools and platforms. Responsibilities include delivering outstanding customer support, handling sales inquiries, assisting customers with product-related issues, preventing and resolving PayPal and Stripe disputes, processing orders, and creating shipping labels. You will also be responsible for calculating product pricing, designing renders and mockups, using AI tools to generate new content, and managing social media outreach to influencers, along with other standard virtual assistant tasks.