Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8), NST (UTC -3:30)

Hello! We’re Driversnote, a rapidly growing SaaS company headquartered in Copenhagen, Denmark.

We’re proud to support more than 2,000,000 users worldwide with keeping an accurate mileage logbook. Since no one enjoys handling mileage documentation, we focus on removing that burden and making life easier by saving users time and money.

Our key markets are English-speaking regions such as Canada, the US, Australia, and the UK, and we’re expanding our international team to better support customers across the globe.

If you’re curious, motivated, resilient, and passionate about delivering outstanding customer service with excellent communication skills, this might be the perfect role for you.

We’re looking for a remote Customer Support & Success Specialist with strong technical abilities to help cover the Canadian and US Pacific/Mountain time zones.

As a Customer Support & Success Specialist at Driversnote, you’ll spend your time working directly with customers, ensuring they have a simple, efficient, and pleasant experience. You’ll act as the central point of contact for all types of users, from newcomers to long-time customers and potential large B2B accounts, while sharing insights and feedback with our product teams. As part of our Support & Success team, you’ll be first-line support and handle all inquiries, including bugs, general questions, and more complex cases you’ll help resolve.

We imagine that you:
– Have 12–24 months of proven customer support experience.
– Have experience in sales or customer success roles.
– Are comfortable working fully remotely.
– Communicate clearly and fluently in English, both spoken and written. Additional languages are a plus.
– Enjoy providing excellent customer support through chat, email, and phone.
– Have basic experience with software troubleshooting, such as installation issues, crashes, subscription or payment errors, and performance problems.
– Are proactive, confident in diving into unfamiliar situations, and comfortable navigating multiple systems.
– Can spot patterns and strive to streamline and automate where possible.
– Are familiar with remote communication tools like Slack.

Your responsibilities:
– Deliver outstanding support via email and phone for both technical questions and general inquiries.
– Assist B2B customers as they get started with Driversnote and guide them through making a purchase.
– Troubleshoot user issues and ensure problems are resolved.
– Provide video demos and onboarding sessions for larger B2B clients.
– Work closely with our Product teams by reporting bugs and passing along user feedback and requests.
– Develop an in-depth understanding of the Driversnote product and help customers make full use of its features.

Your colleagues say that you:
– Are persistent and committed to solving problems.
– Enjoy tackling open-ended challenges.
– Build strong relationships quickly with different stakeholders.
– Handle ambiguity well and ask thoughtful questions to clarify situations.
– Remain patient, calm, and kind in any situation.

Important details:
– Minimum of 21 hours per week.
– Expectation of working 3–4 hours per day, six days a week.
– Pay rate of 36.50 CAD per hour, paid every two weeks.
– Fully remote position.
– Must be based in Canada in the Pacific or Mountain time zones.
– 33 vacation days per year.
– Access to perks such as health insurance, car rentals, gym passes, and more.

Who is the team?

We are a team of more than 30 people based primarily in our Copenhagen headquarters, along with several remote colleagues in Australia, Canada, and Romania. Being based in Copenhagen means we value work-life balance. Since you’ll be working remotely, we’ll help you set up an excellent home office and ensure you can stay connected with the team. You’ll also get a trip to Copenhagen to meet us during your first year.

How to apply:

If you’re interested, please submit your application using the button below.

We review applications continuously, so don’t wait to apply. If you’re shortlisted, we’ll invite you to complete a case study followed by interviews.

Application deadline: November 17, 2024.
Expected start date: December 2, 2024.