## About Fullscript
We’re an industry-leading health technology company on a mission to help people get better. We began in 2011 with one simple idea: make it easier for practitioners to access the products they trust so they can deliver better care.

That idea grew into a platform that supports every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretation, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human—tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

**This is your invitation.**
Bring your ideas, your drive, and your care for people. Join us and help shape the future of care.

## The Opportunity
We’re looking for a Customer Support Specialist with a strong customer service background—possibly in Hospitality, Retail, or the Bar/Restaurant industry—who is passionate about delivering excellent customer experiences.

– **Customer Service Enthusiast:** You provide proactive, personalized, and efficient support that builds long-lasting relationships.
– **Detail Oriented:** You capture every detail, which is essential for troubleshooting and answering customer questions accurately.
– **Relationship Builder:** You bring empathy and strong interpersonal skills.
– **Tech Curious:** You’re interested in how things work and enjoy learning and sharing new tools and technologies.

## What you’ll do
– Work with customers by phone, email, and live chat to find ways to improve their experience.
– Troubleshoot issues and recommend or explain features of products and services that best meet customer needs.
– Resolve complex customer questions using support tools and your product knowledge.
– Build sustainable relationships through open, interactive communication.
– Partner with your team to create new strategies that surprise and delight customers.
– Coordinate with your team to ensure coverage during all business hours.
– Identify trends in issues and feedback and share them with your supervisor.
– Represent our brand and uphold our commitment to customer satisfaction.

## What you bring to the table
– A strong passion for customer satisfaction and an naturally engaging personality.
– The ability to multitask and manage all customer service platforms.
– A commitment to excellence in everything you do.
– Strong verbal and written communication skills.
– Excellent organizational skills, including the ability to manage information from multiple sources at once.
– An adaptable mindset—ready for change and new challenges.
– A team-first attitude, eager to collaborate with colleagues to deliver an outstanding user experience.
– Scheduling flexibility to ensure optimal customer coverage across the US and Canada.
– Experience with Gladly and other SaaS productivity tools is a plus.
– Basic understanding of frontend or backend development.
– Knowledge of integrative health or interest in relevant wellness certifications would be beneficial.

## What we can offer you
– **Salary:** **$44k CAD**
– Opportunity to earn up to **$6k CAD** more annually in bonuses
– Remote-first flexibility, with Ottawa, Kelowna, or Calgary required
– Flexible paid time off and competitive compensation for work-life balance
– RRSP/401k match and stock options to invest in your future
– Premium benefits package with customizable coverage, paramedical services, and an HSA
– Fullscript discounts on high-quality wellness products
– Ongoing learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency. The posted pay reflects base salary only and does not include stock options, wellness stipends, or other benefits included in Fullscript’s total rewards package. Final compensation depends on experience, skills, and location, and may vary by region. We review pay regularly to align with market data and internal equity.

## Why Fullscript
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to improve care. We grow together, take on new challenges, and focus on real impact. We put people first, work as a team, and leave egos aside.

## What to know before you apply
Thanks for your interest in joining Fullscript. To ensure your application reaches our hiring team, please apply directly through our careers page.

**Quick note:** Due to the high volume of applications, we’re not able to respond by phone or email about application status. If there’s a match, our team will contact you directly.

Fullscript is an equal opportunity employer committed to fostering an inclusive workplace. Accommodations are available upon request at **accommodations@fullscript.com**. All offers are conditional on successful background checks conducted in accordance with applicable federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the United States.

## Learn more
https://fullscript.com
@fullscriptHQ on Instagram
@fullscript on YouTube
Fullscript on LinkedIn

We may use AI tools to assist with parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you’d like more information about how your data is processed, please contact us.