Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Flight builds remote-first customer support teams for growing startups that prioritize people. Through a combination of staffing and consulting, we work with everyone from early‑stage founders making their first support hire to established leaders expanding their teams, helping them deliver excellent customer experience programs.

Our mission is to broaden global access to customer experience careers and promote a human‑centered approach that benefits our clients, their customers, and our employees.

We’re seeking customer support representatives who embody our values of service, inclusion, trust, and collaboration, and who are enthusiastic about delivering outstanding support.

What you’ll do:
• Provide accurate information to customers using documentation, digital tools, and various communication methods
• Respond to technical questions across multiple platforms, including web and mobile apps, through email, chat, and phone
• Become deeply knowledgeable about our clients’ products and customers through training, research, and documentation
• Strive to meet and exceed productivity and quality targets
• Offer suggestions to improve the customer experience
• Represent Flight to clients in a professional and friendly way

What we look for:
• A service‑driven professional committed to delivering an exceptional customer experience
• Strong English communication skills, shown through high scores on an English proficiency test (other languages are a bonus)
• The ability to troubleshoot independently by researching and analyzing extensive documentation
• Quick learner with strong software skills
• An organized communicator who delivers timely, accurate responses
• Excellent organizational and analytical abilities
• Strong attention to detail
• Adaptability and comfort in a fast‑changing startup environment
• High empathy and emotional intelligence
• A respectful, cooperative team member
• Someone who approaches challenges with positivity and persistence
• Consistent performance and a friendly, solution‑oriented attitude
• Willingness to work full‑time between 7:00 am and 1:00 am EST (shifts are 9 hours with breaks)
• Availability to work on Saturday or Sunday

What we offer:
• A flexible, fully remote work environment
• A global team of talented colleagues united by a passion for helping others and supporting each other’s success
• Learning and development opportunities to help you grow professionally
• A chance to make an impact at an early‑stage startup with significant room for ownership
• Paid time off

To work at Flight, you must have a bank account that accepts ACH or wire transfers in USD. Online banks such as Wise, Mercantil, Facebank, and Payoneer are recommended, as they securely support receiving USD and transferring funds to your local bank.

Flight is an equal opportunity employer that values diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.