We work fully remotely worldwide and offer flexible working hours. Since many team members are based in Europe, you should generally be available for at least three hours of overlap with Central European Time or Greenwich Mean Time.

The interview process lasts about four hours in total, spread over a few weeks, and includes paid practical tasks.

Pay is calculated using a standardized global hourly rate: USD 23 per hour, GBP 17 per hour for candidates in the United Kingdom, and EUR 20 per hour for candidates in Europe, based on a ten-hour workweek.

If you have questions, contact us at careers@whereby.com.

About Whereby: Whereby is a remote-first video meetings company built with Scandinavian simplicity, committed to making “anywhere” a sustainable place to work. We value diverse perspectives and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role requires around ten hours per week, offers flexible scheduling, and operates similarly to a consulting arrangement. It’s ideal if you’re looking for extra income and enjoy collaborating in a fully remote environment.

About the role: This job description is meant as a guide, not a strict checklist. We don’t expect you to match every requirement perfectly—if you’re close, we’d still love to hear from you.

What will help you succeed:
• You focus on getting things right, not just quickly.
• You communicate with empathy and respect.
• You’re comfortable working with people from many cultures.
• You type confidently and write in a friendly, human tone.
• You have some experience working remotely and understand distributed teams.
• You’re curious and can solve problems independently.
• You actively look for ways to improve the customer experience.

What you’ll do:
• Provide Tier 1 and Tier 2 support for Free, Pro, and Business users.
• Support and guide others with Tier 2 requests.
• Improve processes, templates, and workflows.
• Share customer feedback, insights, and feature suggestions.
• Take part in Whereby’s social and cultural activities.

Daily responsibilities may include:
• Responding to about 20 customer messages per day (depending on your hours), including troubleshooting, account support, and product assistance.
• Attending support team meetings to discuss trends and solutions.
• Enhancing support tools and systems using tags, templates, and other improvements.
• Sharing important customer insights with the wider team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• How many messages it takes to reach a solution.
• Customer satisfaction.

If you’ve read this far, please apply!

For more information, review our recruitment FAQ on Notion or email careers@whereby.com. You can also read our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are provided in our background check overview. If you have questions, email careers@whereby.com or contact your Talent Partner. Checks are completed via Zinc.

Verification: If this role isn’t listed through our official channels, it’s likely no longer available. Some job sites may repost our postings without permission, which can result in outdated information. If in doubt, email careers@whereby.com.