Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Flight builds remote-first customer support teams for growing startups that prioritize people. By combining team staffing with expert guidance, we work with everyone from early-stage founders making their first support hire to experienced leaders expanding their departments, helping them deliver exceptional customer experiences.

Our mission is to make careers in customer experience accessible worldwide and to champion a human‑centered approach that benefits our clients, their customers, and our employees.

We’re seeking customer support representatives who embody our values of service, inclusion, trust, and collaboration, and who are eager to provide outstanding support to our clients and their users.

What you’ll do
• Respond to customer questions through live chat, email, and/or phone, offering clear answers and effective solutions
• Use a range of digital tools to give customers accurate information
• Suggest ways to improve the customer experience to your team and clients
• Work toward meeting or surpassing performance and quality targets
• Represent Flight professionally and warmly when interacting with clients

What we look for
• Previous experience in customer support
• Strong spoken and written English skills, demonstrated through a high score on an English proficiency test
• High empathy and emotional intelligence
• Excellent problem‑solving abilities
• Flexibility and a desire to continue learning and growing
• Willingness to work full‑time on any shift
• Availability to work on Saturday or Sunday

What we offer
• A flexible, fully remote work environment
• A global team of skilled colleagues who are united by a passion for helping others and supporting each other’s success
• Training and development opportunities to help you advance your skills and career
• A growing startup environment with significant opportunities for ownership and impact
• Paid time off

To work at Flight, you must have a bank account that can accept ACH or wire transfers in USD. If you need an option, we recommend online banks like Wise, Mercantil, Facebank, or Payoneer. These platforms are secure, allow you to receive USD, and enable transfers to your local bank.

Flight is an equal opportunity employer that values diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.