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Become a Customer Support Representative, work remotely, and choose your own hours.

Do you enjoy making a positive impact in people’s lives?

As a Customer Support Representative supporting Automated Health Systems, you’ll play an important role in helping individuals enroll in public benefit programs. Your patience and compassion will ensure callers receive the guidance they need, improving their overall experience and peace of mind.

If you want a flexible work-from-home role where your empathy, patience, and multitasking abilities can stand out, this could be the perfect fit.

This remote contractor opportunity pays 13 dollars per hour and is ideal for someone aiming to work about 10 to 15 hours each week, with the flexibility to fit around other commitments.

What You’ll Do:
• Handle incoming calls
• Engage with all callers professionally and with compassion
• Provide information according to established policies, procedures, and privacy regulations
• Assist with program enrollment
• Complete three-way calls to smoothly transfer customers
• Support callers needing relay or translation services
• Make outbound calls when necessary to provide time-sensitive updates
• Use multiple computer systems to access and record information

About You:
To support Automated Health Systems, you should have at least one year of customer service experience. Familiarity with public benefit programs or prior work in health or human services is helpful but not required. You will also need:
• Excellent written and verbal communication
• Strong active listening
• Attention to detail
• Solid computer skills and the ability to learn new applications quickly
• A positive attitude
• Patience, empathy, and professionalism
• Strong multitasking skills and comfort with a fast-paced environment
• The ability to stay current on program rules and procedures
• Good problem-solving and de-escalation skills
• The ability to keep sensitive information confidential

Your Home Office:
To work as a Customer Support Representative, you will need:
• A computer with:
– Windows 10 or 11
– 8GB RAM
– 6 CPUs (speed * processors)
– At least 500MB of free hard drive space
– A standard sound card
– Updated antivirus protection
• A hardwired high-speed internet connection (no Wi-Fi or satellite)
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification

Where NexRep Contracts:
NexRep works with contractors in 31 states. They do not currently contract in: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. NexRep does not contract outside the United States.

Flexible Hours:
As a Customer Support Representative, you’ll use a self-scheduling system to choose when you work within the client’s operating hours.

Operating hours:
• Monday: 8:00 AM to 5:00 PM ET
• Tuesday: 8:00 AM to 4:00 PM ET
• Wednesday: 8:00 AM to 1:00 PM ET
• Thursday and Friday: 8:00 AM to 11:00 AM ET

This opportunity is ideal for someone who wants about 10 to 15 hours per week and needs flexibility around other responsibilities.

Because Mondays and Tuesdays are especially busy, you must work at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you prefer not to work on those days, you are free to explore other roles within the NexRep Marketplace.

Pay and Perks:
This flexible contractor role pays 13 dollars per hour.

Working independently from home allows you to avoid costs related to commuting, clothing, childcare or eldercare, and meals. You may also qualify for home office tax deductions; consult a tax professional for guidance.

Additional benefits include:
• One-on-one mentorship
• Free certification and ongoing training
• The freedom to choose your schedule within the client’s operating hours
• Improved work-life balance

You’ll also have access to NexRep Perks, a program offering discounts and savings on common expenses such as dental and health coverage, financial services, legal and tech support, and more, based on points you earn through participation.

Please note that these discounts are not employee benefits. NexRep simply provides access to special offers for independent contractors and does not receive compensation from the Perks Program.