ModSquad partners with major global brands and is looking for exceptional customer service professionals.

Do you have experience handling customer requests via tickets or email? Are you interested in working from home with flexible hours? If so, ModSquad is currently recruiting independent Mods to join its community.

If you want to work on exciting projects, ModSquad is a great option. Our clients are innovative, well-known companies whose users expect outstanding support—and that’s exactly what we provide.

Our Mods bring strong skills, a positive mindset, and dependable motivation. They help customers find solutions, resolve issues, and get the most from the products and services our clients offer. New projects are available now, with more coming soon.

**Hourly rate:**
Discussed during the interview.

**Project coverage (Pacific Time):**
24/7

**Commitment:**
8 hours on February 9, 2025

**Language:**
English

**We’re looking for:**
• Excellent customer service skills
• Interest in television and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across different apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

**Technical requirements:**
• Desktop or laptop with Windows 10 or higher
• Reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your phone

**What you’ll receive:**
• Opportunity to support major international clients such as the NFL, Vimeo, and Topps
• Flexible, self-directed scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay (shared during the first interview)
• Paid training

**Tip:**
Carefully complete your application and take your time. Clear, detailed answers can improve your chances of being invited to interview.

**Note:**
Chromebooks can’t be used for ModSquad projects.

**About ModSquad:**
ModSquad provides managed digital engagement services worldwide. With a network of 10,000+ Mods, we deliver customer support, content moderation, community management, and social media services for leading brands including the NFL, Zendesk, and Topps. We help businesses strengthen customer relationships. Our Mods work in more than 70 countries and over 50 languages, making us a trusted partner in digital engagement.

ModSquad is an equal opportunity employer and reviews all applications without regard to legally protected characteristics.

Compensation depends on the client and isn’t negotiable. Hourly rates will be provided during the interview and vary based on factors such as location, task complexity, and relevant experience. This role isn’t available to residents of California, Colorado, New York State, or Washington State.