ModSquad partners with major global brands and is looking for exceptional customer service professionals.

Do you have experience handling customer requests via tickets or email?
Are you interested in working from home with flexible hours?
If so, ModSquad is currently recruiting new independent Mods to join its community.

If you want to contribute to exciting projects, ModSquad is the perfect place. Our clients are innovative, well-known companies whose users expect outstanding support—and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and consistent motivation. They help customers find solutions, resolve issues, and make the most of the products and services our clients offer. New projects are available now, and more will be coming soon.

Hourly rate:
To be discussed during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service skills
• Interest in television and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across a variety of applications and platforms
• Professional level English
• Availability for 8 hours on February 9

Technical requirements:
• Desktop or laptop computer with Windows 10 or higher
• Reliable headset
• Willingness to install the MSQ security software and a two-factor authentication app on your phone

What you’ll get:
• Opportunities to support major international clients such as the NFL, Vimeo, and Topps
• Flexible, self-managed scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay, shared during the first interview
• Paid training

Tip: Take your time completing the application. Clear, detailed responses improve your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods provides customer support, content moderation, community management, and social media services for leading brands such as the NFL, Zendesk, and Topps. We help businesses strengthen relationships with their customers. With Mods in more than 70 countries and over 50 languages, we’re a trusted partner in digital engagement.

ModSquad is an equal opportunity employer and reviews all applications without regard to legally protected characteristics.

Compensation varies by client and is not negotiable. Rates are provided during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York State, or Washington State.