For our new course platform, we’re looking to hire customer service representatives to grow our support team.

Because the platform is brand new, you will be the first full-time customer support representative in the entire company. You’ll be trained directly by the founder.

We’re already receiving a growing number of support requests, so this is an excellent time to join from the very beginning and build a long-term career with us.

Right now, we have a limited number of requests each day, so you’ll have time to learn our system and get familiar with the product.

Your responsibilities will include:
– Learning our software product and beginning to answer support questions
– Helping to write and maintain our help center documentation
– Testing the product and reporting any issues you find, to help you become familiar with it

The skills we’re looking for:
– Native-like, fluent English is essential, since you’ll communicate with customers and write documentation in English
– Experience with software products, web hosting products, and ideally online course platforms is a plus
– A basic understanding of DNS is a major bonus—especially experience setting up DNS for a website using CNAME and CAA DNS records

Job details and perks:
– $300/month, negotiable
– Full-time freelancer role (not available as part-time)
– Payment via wire transfer if you have a freelancer company, or via Upwork Direct contracts
– Work from home (fully remote)
– Work in your own timezone (no need to match our European CET timezone)
– 8 hours per day with a flexible schedule
– Your schedule should allow you to work most of your hours in your timezone’s morning and afternoon
– Availability required from December 22nd through the first week of January, and from mid-July through mid-August
– In addition, you can take up to 20 days of leave per year

To apply, email admin@onlinecoursehost.com with your CV.

However, please don’t send only your CV—on the email message, highlight any experience you have with course platforms, hosting services, software services, etc. This is more important to me than prior customer support experience.

Since I receive many replies, please include the passphrase “cat” in your email to confirm you’ve read this message and that it isn’t automated.

In the body of your email, explain in your own words and in detail what our company and product are about. What does the software do? Who is the target audience? Who are our competitors? Please don’t copy and paste from our website—I want to see that you truly understand the product and to assess your English skills.

Also tell me specifically whether you understand DNS: what it is, and what experience you have with it (if any).

Please include your country and timezone, where you’ll be working from, and a short introduction about yourself. If you have any questions, feel free to include them as well.

Looking forward to hearing from you.

Kind regards,
Vasco Cavalheiro
Founder, OnlineCourseHost.com