ModSquad collaborates with major global brands and is looking for exceptional customer service professionals.

Do you have experience handling customer questions via tickets or email?
Are you interested in working from home with flexible hours?
If so, ModSquad is now recruiting new independent Mods to join its community.

If you want to contribute to exciting projects, ModSquad is the right place. Our clients are innovative, well-known companies where users expect outstanding support—and that’s exactly what we deliver.

Our Mods bring strong skills, a positive attitude, and consistent motivation. They help customers find solutions, resolve issues, and get the most out of the products and services our clients provide. New projects are available now, with more on the way.

Hourly rate:
To be discussed during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

We’re looking for:
• Excellent customer service skills
• Interest in television and film
• Technical support experience
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across different apps and platforms
• English proficiency at a professional level
• Availability for 8 hours on February 9

Technical requirements:
• Desktop or laptop with Windows 10 or higher
• Reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your phone

What you’ll receive:
• Opportunities to support major international clients such as the NFL, Vimeo, and Topps
• Flexible, self-paced scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay (details provided during the first interview)
• Paid training

Tip: Review the application carefully and take your time. Clear, detailed answers improve your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad offers managed digital engagement services worldwide. With a network of 10,000+ Mods, we provide customer support, content moderation, community management, and social media services for leading brands such as the NFL, Zendesk, and Topps. We help companies strengthen customer relationships. With Mods in more than 70 countries and 50+ languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and reviews all applications without regard to legally protected characteristics.

Compensation depends on the client and is not negotiable. Rates are shared during the interview and vary based on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or the state of Washington.