MailerLite is one of the fastest-growing email marketing platforms, helping more than 1 million businesses worldwide stay connected with their customers. Today, we’re a team of over 140 dreamers, adventurers, and world travelers who are passionate about what we do—and we’re now looking for another talented person to join us. 🚀

We’re seeking a smart, empathetic **Customer Support Manager** to join our expanding team and help us deliver an exceptional customer experience to users of our apps. The ideal candidate is a quick learner who thrives in a fast-paced environment, genuinely enjoys helping others, is detail-oriented, and approaches problems with a solution-focused mindset.

**Why MailerLite?**
– **You won’t be bored**—different questions and unique use cases will keep you engaged and constantly learning.
– **You’ll take on interesting challenges**—customer support is handled through email and chat, with the goal of delivering WOW-level experiences.
– **You’ll take ownership**—we don’t micromanage or interrupt your work with random tasks. We expect you to fully own what you build.
– **You’ll have experts available**—when you get stuck, your teammates will be eager to help you grow—and they’ll also love learning from you.
– **You can choose your work environment every day**—at MailerSend, we embrace remote work, so each day you can pick what helps you be most productive.
– **You can count on stability**—we’re continuously growing and have been in business for over 10 years.

**What you’ll work with**
– You’ll become an expert in all MailerLite products—MailerLite, Classic MailerLite, MailerCheck, our iOS apps, and related admin tools.
– You’ll respond to customer questions via live chat (Intercom) and email (HelpScout) about our products, features, and best practices.
– You’ll help customers with **MailerLite integrations** and our **API solutions** (e.g., WooCommerce, Shopify, WordPress, Stripe, and more).
– You’ll identify and report technical issues, bugs, and potential product improvements to the technical and product development teams.
– You’ll use Slack for internal communication and collaborate closely with the rest of the Support Team, the Technical Team, and the Compliance and Deliverability Team to help deliver a top-tier customer experience.

**What we expect from you**
We’re looking for smart, customer-service-minded individuals who help with everyday customer needs by answering questions about features and integrations, supporting newsletter creation, managing subscribers, and reviewing accounts to ensure compliance with our Anti-Spam Policy.

– 1+ years of customer support experience, ideally in SaaS
– We’re hiring multiple roles, and language requirements are:
– Fluent English for all roles
– Fluent Lithuanian required for one role
– Fluent Spanish or Portuguese is a strong advantage for all positions
– Strong knowledge of DNS, API, HTML, WordPress, e-commerce tools, and email marketing
– Experience with Intercom, HelpScout, and Slack is a plus
– Passion for delivering outstanding customer service
– Ability to work with teams across multiple time zones and countries
– Comfortable supporting a wide range of customers with different technical skill levels
– Ability to build rapport, understand customer needs, and resolve inquiries efficiently by using available resources
– Excellent attention to detail (include the word **lite** somewhere in your application)
– Fast learner with a growth mindset
– Self-motivated
– Remote work experience
– Shift availability:
– **Day Shift:**
– Sun–Thu, 8am–4pm CET
– Tue–Sat, 8am–4pm CET
– **Night Shift:**
– Mon–Fri, 12am–8am CET
– Tue–Sat, 12am–8am CET (*During training/onboarding, working days and hours may vary slightly.)

**What we offer**
– Yearly gross salary: $31,200
– Remote-first culture with teammates working around the world
– International health insurance in most countries, plus a monthly healthcare payout in selected countries where coverage is limited
– Company-paid retreats—once a year, we meet for a week in an exciting location to work, learn, and have fun together
– 31 days of vacation per year—take time to unplug and recharge
– 4 creative days (one paid day off per quarter to do something fun and creative)
– 12 parental days per year—parents can take one paid day off each month to spend time with their children
– Parenting budget for those who become parents through childbirth or adoption
– Joy Budget—an annual budget to spend on what brings you joy
– MacBook and other tools to help you work efficiently
– See the full list of benefits **[here](https://www.mailerlite.com/employee-benefits)**

We can’t wait to receive your application!