MailerLite is one of the fastest-growing email marketing platforms, supporting more than 1 million businesses worldwide in staying connected with their customers. Today, we’re a team of over 140 dreamers, adventurers, and world travelers who are passionate about what we do—and we’re excited to welcome another talented person to join us. 🚀

We’re looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us deliver an exceptional customer experience for users of our apps. You should be a quick learner who thrives in a fast-moving environment, enjoys helping others, pays attention to details, and approaches problems with a solutions-focused mindset.

### Why MailerLite?
– **You won’t be bored:** Each day brings new questions and unique use cases that help you keep learning.
– **You’ll handle interesting challenges:** Customer communication happens through email and chat. Our goal is to create WOW moments through great support.
– **You’ll take ownership:** We don’t micromanage or interrupt your work with random tasks. We expect you to fully own what you build.
– **You’ll always have experts to turn to:** Your teammates will support your growth—and they’d love for you to share what you know too.
– **You can choose your work setup each day:** At MailerSend, we embrace a remote-first culture, and you can decide what environment helps you be most productive.
– **You can rely on stability:** We’re continuously growing and have been operating for more than 10 years.

### What you’ll work on
– Become an expert in all MailerLite products—MailerLite, Classic MailerLite, MailerCheck, and our iOS apps plus their admin tools.
– Respond to customer questions through live chat (Intercom) and email (HelpScout) regarding our products, features, and best practices.
– Provide support and guidance for **MailerLite integrations** and our **API solutions** (e.g., WooCommerce, Shopify, WordPress, Stripe, and more).
– Identify and report technical issues, bugs, and product improvement opportunities to the technical and product development teams.
– Use Slack for internal communication and collaborate closely with the rest of the Support Team, the Technical team, and the Compliance and Deliverability team to help deliver outstanding customer experience.

### What we expect from you
We’re looking for smart, customer-focused people who help customers with everyday issues by answering questions about features, integrations, newsletter creation, and subscriber management. You’ll also review customer accounts to ensure they comply with our Anti-Spam Policy.

– 1+ year of customer support experience, preferably in SaaS
– Fluent communication in **English** and **Lithuanian** (speaking and writing)
– Solid knowledge of DNS, API, HTML, WordPress, e-commerce tools, and email marketing
– Experience with Intercom, HelpScout, and Slack is a plus
– Passion for delivering excellent customer service
– Ability to work with teams across different time zones and countries
– Comfort interacting with a wide range of customers with varying technical skill levels
– Ability to build rapport, understand customer needs, and resolve inquiries efficiently using available resources
– Strong attention to detail (when applying, include the word **“lite”** somewhere in your application)
– Fast learner with a growth mindset
– Self-motivated, proactive attitude
– Experience working remotely
– Available for the following shifts:
– Sun–Thu, 8am–4pm CET
– Tue–Sat, 8am–4pm CET

*Working days and hours may vary slightly during training/onboarding.*

### What we offer
– Annual gross salary: **$31,200**
– Remote-first culture with the team working from around the world
– International health insurance in most countries, with a monthly healthcare payout available in certain countries where coverage is limited
– Company-paid retreats once per year for a week of working, learning, and fun together in an exciting location
– **31 days** of vacation per year (we encourage you to unplug and recharge)
– **4 creative days**—one paid day off per quarter to do something fun and creative
– **12 parental days** per year—parents can take one paid day off each month to spend time with their children
– Parenting budget for anyone who becomes a parent through childbirth or adoption
– Joy Budget (annual budget for whatever brings you joy)
– A MacBook and other tools to help you do your job effectively
– Review the full benefits list **here**: https://www.mailerlite.com/employee-benefits

**We look forward to receiving your application!**