Location: We work 100% remotely, from anywhere in the world, with flexible working hours. Please note that many team members are based in Europe, which usually means at least a three-hour overlap with CET or GMT.

Interviews: Approximately four hours in total, spread across multiple weeks, including some paid hands-on exercises.

Salary: A global hourly rate of $23 USD for international candidates, £17 GBP for candidates based in the UK, and €20 EUR for candidates in Europe, based on a standard 10-hour week.

Contact: careers@whereby.com

What is Whereby: Built with Scandinavian simplicity in mind, Whereby is a video conferencing company designed for remote work—turning “anywhere” into a real place to work. We value every career path and believe our differences make us stronger. For us, every aspect of your identity matters.

Who we’re looking for: We need a Customer Support Agent for our Whereby Meetings product. This remote role is around 10 hours per week and offers a high level of flexibility. You’ll act as an advisor to the team. It’s a great fit if you’re looking for extra income and enjoy working in a fully remote, collaborative environment.

Key responsibilities: Please treat this description as guidance rather than a complete list of requirements. We don’t expect you to have everything perfect—if you’re close, we encourage you to apply.

Ideal profile:
• You prioritize quality over quantity.
• You’re empathetic and attentive in every customer interaction.
• You feel comfortable supporting customers from different cultures and backgrounds.
• You write clearly and communicate in a human, engaging, and enthusiastic way.
• You have some experience working remotely and understand the reality of distributed teams.
• You naturally solve problems and look for answers on your own.
• You recognize opportunities to improve the customer experience.

Scope of work:
• Manage Level 1 and Level 2 support for Free, Pro, and Business users.
• Provide training and guidance for Level 2 requests.
• Help improve support processes, templates, and workflows.
• Share customer insights, feedback, and feature requests.
• Participate in Whereby cultural and social initiatives.

Daily tasks:
• Handle around 20 customer requests per day, based on your working hours—resolving issues, managing accounts, and guiding users on the product.
• Attend support meetings to analyze recurring issues and potential solutions.
• Help evolve our support strategy using tags, templates, and other improvements.
• Escalate important customer feedback to the rest of the team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• The number of responses needed per resolution.
• Customer satisfaction metrics.

If you’ve made it this far, you should definitely apply! 🙌

For more details, check our Recruiting FAQ on Notion or contact us at careers@whereby.com. You can also learn more about Whereby in our open handbook.

Credit check: Some roles require a credit check. Learn more in our process overview. If you have questions, contact careers@whereby.com or your talent partner. Checks are processed through Zinc.

Real offer: If you don’t see this role on our official channels, it’s likely already closed. Some sites repost our job listings without permission, which can lead to outdated information. You can verify anytime by emailing careers@whereby.com.